Kendra Kidwell
Nashville,TN
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
White House, Tennessee
01.2023 - Current
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Cashier
Burger King
Kingsport, Tennessee
08.2018 - 09.2018
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Caregiver
Five oaks rest home
Welaka, Florida
08.2014 - 08.2015
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Phone Representative
Advanced Call Center Technologies LLC
Johnson City, Tennessee
08.2013 - 10.2013
- Kept abreast of product changes, updates, and upgrades to ensure accurate information was shared with customers.
- Coordinated with various departments such as billing, shipping, logistics, as required for completing transactions.
- Addressed customer complaints, identified causes of problems, and provided solutions.
Shift Lead
Wendys Resturant
Biddeford, Maine
05.2016 - 05.2017
Cashier
Dunkin Donuts
Biddeford, ME
09.2017 - 12.2017
Education
High School Diploma -
Sullivan North High School
Kingsport, TN05-2011
Skills
- Operations Support
- Production Scheduling
- Equipment Troubleshooting
- Customer Service Management
- Training Assistance
- Creative Problem-Solving
- Team motivation
- POS System Operation
- Client Service
- Strong verbal and written communication
- Cash Handling
- Positive Attitude
- Punctual and Reliable
- American sign language Fluency
Timeline
Shift Leader
Jersey Mike's Subs
01.2023 - Current
Cashier
Burger King
08.2018 - 09.2018
Cashier
Dunkin Donuts
09.2017 - 12.2017
Shift Lead
Wendys Resturant
05.2016 - 05.2017
Caregiver
Five oaks rest home
08.2014 - 08.2015
Phone Representative
Advanced Call Center Technologies LLC
08.2013 - 10.2013
High School Diploma -
Sullivan North High School