KENDRA MARGARETTE NORTON
Middletown,RI
Summary
To serve a company where I can showcase and improve the knowledge and skills I have learned in Hospitality Management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Ocean Key Resort & Spa
Key West, Florida
06.2022 - 06.2023
Front Desk Agent
La Concha Hotel & Spa
Key West, Florida
04.2021 - 07.2022
Front Desk Agent
The Gates Hotel
Key West, Florida
10.2019 - 04.2021
Front Desk Agent
24 North Hotel
Key West, Florida
10.2019 - 04.2021
- Greeted guests warmly and efficiently upon arrival at the resort and spa.
- Managed reservations using property management systems to ensure accuracy.
- Provided information on local attractions and resort amenities to enhance guest experience.
- Coordinated check-in and check-out processes to maintain operational flow.
- Assisted with guest inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Processed payments and maintained accurate financial records at the front desk.
- Trained new front desk staff on procedures, customer service standards, and systems usage.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
Front Desk Agent
Fairfield Inn and Suites by Marriott International
Key West, Florida
07.2018 - 07.2020
Education
Bachelor of Science - Hospitality Management
Aklan Catholic College
Kalibo, Aklan, PhilippinesSkills
- Opera
- Fosse
- Springmiller
- Room Master
- Guest relations
- Payment processing
- Customer feedback collection
- Hospitality management
- Problem solving
- Cultural awareness
- Sales techniques
- Attention to detail
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
References
- Sara Pilat, Front Office Director, Gates & 24 North Hotel Key West, +1586-713-8511
- Monet Saunders, Front Office Manager, Ocean Key Resort & Spa, +1305-304-0506
- Michael David Carpenter, Resort Manager, Ocean Key Resort & Spa, +18285756560
Timeline
Front Desk Agent
Ocean Key Resort & Spa
06.2022 - 06.2023
Front Desk Agent
La Concha Hotel & Spa
04.2021 - 07.2022
Front Desk Agent
The Gates Hotel
10.2019 - 04.2021
Front Desk Agent
24 North Hotel
10.2019 - 04.2021
Front Desk Agent
Fairfield Inn and Suites by Marriott International
07.2018 - 07.2020
Bachelor of Science - Hospitality Management
Aklan Catholic College