Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kendra Prock

Olmsted Falls,OH

Summary

Dynamic and dedicated professional with experience at Suds Maguire's Bar & Grill, excelling in customer service and strong multitasking abilities. Proven track record in enhancing guest experiences and fostering teamwork. Skilled in relationship building and complex problem-solving, ensuring a welcoming atmosphere while maintaining cleanliness and hygiene standards.

Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in the Sales & Brand Representative role.

Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess

Suds Maguire's Bar & Grill
08.2024 - 04.2025
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Bussed and cleaned each server's table.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Swim Instructor

Aqua Tots
12.2023 - 06.2024
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Cleaned the pool, pool room, employee room, and changing rooms.

Education

No Degree -

Olmsted Falls High School
Olmsted Falls, OH
05-2025

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Complex Problem-solving
  • Scheduling
  • Handling complaints
  • Relationship building

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Crafting and DIY Projects
  • Yoga
  • Watching Movies and TV Shows
  • Fashion and Style

Timeline

Restaurant Hostess

Suds Maguire's Bar & Grill
08.2024 - 04.2025

Swim Instructor

Aqua Tots
12.2023 - 06.2024

No Degree -

Olmsted Falls High School
Kendra Prock