Kendra Reed
Dillard's
PHOENIX,AZ
22
years of professional experience
Customer-focused sales professional with experience in retail, pro shop, real estate, and office operations. Known for reliable service, time management, and problem-solving, with a strong record of handling busy environments and keeping transactions accurate. Looking to transition to an administrative role. Focused on enhancing office operations and delivering exceptional support to management teams.
Work History
Sales Associate
8 Months- Assisted customers with product selection, styling advice, and responsive service across sales floor.
- Processed transactions accurately using point-of-sale systems and handled cash, credit, and returns.
- Maintained organized merchandise displays, fitting rooms, and recovery standards throughout shift.
- Replenished stock quickly to support product availability and consistent floor presentation.
- Supported visual merchandising updates by arranging apparel and accessories per store standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Pro Shop Associate
1 Year 8 Months- Assisted golfers with tee time reservations, merchandise selection, and courteous pro shop service.
- Processed point-of-sale transactions accurately while balancing cash drawer and reconciling sales.
- Maintained organized golf apparel, equipment, and logo merchandise displays for strong visual presentation.
- Monitored inventory levels, restocked shelves, and alerted supervisors to low-stock merchandise needs.
- Managed high-volume daily play for 36 holes, and advanced reservations using EZ Links software to ensure maximum course utilization and accurate scheduling.
- Acted as a primary point of contact for embers and guests while managing multi-line phone system. Trained new employees.
Realtor
4 Years 8 Months- Advised clients on market conditions, pricing strategies, and property selection to support informed purchase and sale decisions.
- Managed listing preparation, photography coordination, and MLS updates to maintain accurate, compelling property marketing.
- Conducted property showings and open houses, tailoring presentations to client needs and buyer preferences.
- Negotiated offers, counteroffers, and contract terms to protect client interests and advance transactions efficiently.
- Tracked transaction details, disclosures, and deadlines to ensure compliance and minimize closing delays.
Office Manager
6 Years 6 Months- Managed daily office operations, maintaining efficient patient flow and front-desk coordination.
- Oversaw appointment scheduling, confirmations, and recall workflows to support production goals.
- Coordinated insurance verification, claims processing, and patient account follow-up.
- Supervised administrative staff, assigning tasks and reinforcing accurate, consistent procedures.
- Implemented billing and collection processes, improving payment tracking and account accuracy.
- Prepared payroll, inventory orders, and vendor communications to keep office resources aligned.
Education
Bachelor of Science - History
No Degree - Real Estate
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Problem-solving
Reliable and punctual
Goal oriented
Timeline
Sales Associate
Dillard's
02.2026 - CurrentRead More
Pro Shop Associate
PGA West
03.2024 - 11.2025Read More
Realtor
Realty One Group
06.2018 - 02.2023Read More
Office Manager
Dr. Brannon Reed DDS
06.2004 - 12.2010Read More
Arizona State University
Bachelor of Science from History
Read More
Arizona School of Real Estate
No Degree from Real Estate
Read More