Kendra Renaud
Fallbrook,CA
Summary
Dynamic table games dealer with four years’ experience. Demonstrates proficiency in job performance, while protecting game integrity and maintaining casino regulations. Strong focus on team collaboration and achieving results. Understands the value of quality customer relations, and provides exceptional service in hopes to exceed expectations, gain patron loyalty, and maximize casino profits.
Overview
4
4
years of professional experience
Work History
Table Games Dealer
Valley View Casino
08.2024 - 12.2024
- Ensured game integrity through consistent adherence to gaming policies and procedures.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Developed and maintained rapport with regular patrons, encouraging repeat visits and loyalty to casino.
Table Games Dealer
Pala Casino
04.2023 - 08.2024
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Adapted quickly to new and varied table games, enhancing versatility and value as a team member.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Table Games Dual Rate Dealer
Valley View Casino
02.2022 - 04.2023
- Effectively multitasked between various table games when needed to maintain optimal staffing levels across the gaming floor.
- Boosted company revenue by efficiently managing game tables, and ensuring accurate payouts.
- Enhanced guest experience with thorough knowledge of game rules, strategies, and casino policies.
- Assisted supervisors with administrative tasks such as scheduling, monitoring cash flow, and record-keeping.
- Supported colleagues through effective communication and teamwork, resulting in a positive work environment.
Table Games Dealer
Thunder Valley Casino
01.2021 - 10.2021
- Learned and followed company procedures to maintain consistency and standards.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Handled shuffled and pitched cards (SD/DD)
Skills
- Game management
- Exceptional customer service
- Interpersonal skills
- Quick decision making
- Strong mathematical skills
- Payout calculation and procedures
- Problem-solving abilities
- Attention to detail
- Memory retention
- Team player mentality
- Adaptability and flexibility
- Effective communication
Game knowledge
Blackjack:
- Single Deck
- Double Deck
- Free bet
- Spanish 21
- Zappit
- Switch
Carnival Games
- Ultimate Texas Hold'em
- Three Card Poker
- Four Card poker
- Mississippi Stud
- Pai Gow (face up/face down)
- Bacaratt
Education
Thunder Valley Dealer School
09/2020 - 12/2020
Lincoln, CA 95648
Blackjack Dealer Course
Timeline
Table Games Dealer
Valley View Casino
08.2024 - 12.2024
Table Games Dealer
Pala Casino
04.2023 - 08.2024
Table Games Dual Rate Dealer
Valley View Casino
02.2022 - 04.2023
Table Games Dealer
Thunder Valley Casino
01.2021 - 10.2021
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