Kendra Tinsley
Yukon,OK
Summary
Dedicated leader with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in employee training, process improvements, and effective communication.
Overview
14
14
years of professional experience
Work History
Postmaster
United States Post Office
Arcadia, OK
03.2024 - Current
- Implemented process improvements that reduced mail processing times and increased efficiency.
- Managed daily operations to ensure efficient mail delivery and customer service.
- Supervised staff, fostering a collaborative environment and enhancing team performance.
- Trained new employees on best practices for sorting, delivering, and handling mail.
- Monitored compliance with postal regulations to maintain operational standards.
- Developed schedules to optimize workforce allocation during peak mailing periods.
- Resolved customer inquiries and complaints, enhancing satisfaction through effective communication.
- Analyzed workflow processes to identify areas for enhancement and implement solutions.
- Assisted customers in determining proper postal service to align with individual needs.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
Supervisor
United States Post Office
Mustang, OK
09.2020 - 03.2024
- Oversaw daily operations, ensuring timely processing and delivery of mail and packages.
- Trained and mentored new staff on postal procedures and safety protocols.
- Implemented process improvements to enhance workflow efficiency and reduce delays.
- Monitored inventory levels, coordinating with vendors for necessary supplies.
- Conducted performance evaluations, providing constructive feedback to team members.
Customer Service Retail Clerk
United States Post Office
Yukon, OK
06.2012 - 09.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in selecting postal services, enhancing overall satisfaction.
- Managed inventory control and organization to ensure optimal stock levels.
- Trained new staff on service protocols and operational procedures.
Education
High School Diploma -
Minco High School
Minco, OKFacialist -
Central Oklahoma College
Edmond OK Skills
- Postal regulations
- Mail processing standards
- Deadline management
- Employee training
- Leadership skills
- Customer-oriented
- Problem-solving abilities
- Records management
- Deadline oriented
- Transaction management
- Self motivation
- Communication skills
Timeline
Postmaster
United States Post Office
03.2024 - Current
Supervisor
United States Post Office
09.2020 - 03.2024
Customer Service Retail Clerk
United States Post Office
06.2012 - 09.2020
High School Diploma -
Minco High School
Facialist -
Central Oklahoma College