Kendra Viig
Client Care Professional
Bothell,WA
Summary
Detail-oriented and knowledgeable Customer Service professional skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge, and fastidious nature dedicated to optimal customer care.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Clinician
Norco Medical
Everett, WA
10.2013 - Current
- Helped propel branch growth and revenue, becoming highest producing branch for specific sales, outpacing volume being produced by largest branch in company, despite having quarter volume of staff.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and pamphlets and supervised hands-on sessions to help patients and staff improve understanding of medical equipment and care best practices.
- Successfully secured role of Clinical Trainer, becoming go-to individual tasked with proper education and training of all new Clinical Assistant staff members, as well as some degrees of Customer Service staff, across 5 branches along Interstate-5 corridor, stretching from Tacoma to Bellingham.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data, later used company-wide as single-most efficient and accurate way to track data.
- Provided logistical support for programs, meetings, and events using calendars of multiple staff members on daily basis, while also ensuring accuracy of all scheduled appointments, assignments, and duties.
- Provided ongoing support of patient therapy, up to and including emails, phone calls, and in-person visits.
- Regularly called out in 5 star Google Reviews as efficient, effective, and one of singular most knowledgeable and compassionate representatives of my company.
- Offered office-wide TIMS and General IT software support and training, including troubleshooting issues and optimizing usage.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Office Assistant
Elevated Sportz
Bothell, WA
06.2012 - 10.2013
- Remained solutions-oriented in face of complex problems to assist management and overall business direction
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Used consultative sales approach to understand and meet customer needs, upwards of 50 clients per day
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Delivered clerical support by handling range of routine and special requirements.
Education
Associate of Applied Business - Business Management
Eastern Gateway Community College
Steubenville, OH 06.2021 - Current
High School Diploma - undefined
Edgewood High School
01.2011 - 06.2012
Skills
Customer Service
Time Management
Clerical Experience
Google Suite
Microsoft Suite
Timeline
Associate of Applied Business - Business Management
Eastern Gateway Community College
06.2021 - Current
Clinician
Norco Medical
10.2013 - Current
Office Assistant
Elevated Sportz
06.2012 - 10.2013
High School Diploma - undefined
Edgewood High School
01.2011 - 06.2012