Kendra Williams

• Supervise daily office operations, ensuring efficiency and adherence to policies.
• Coordinate scheduling and allocation of resources for staff activities.
• Train new employees on office protocols and best practices.
• Implement process improvements that enhanced workflow efficiency.
• Monitor and evaluate personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
• Update reports, manage accounts, and generate reports for company database.
• Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Facilitate smooth communication between departments, promoting collaboration and problem-solving efforts.
• Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
• Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

• Participate in interdisciplinary meetings with other healthcare providers, sharing insights on patient progress and adjusting treatment plans as needed.
• Ensure patient comfort during TMS sessions, addressing any concerns or questions prior to treatment.
• Phlebotomy (Lab draws, UDS, mouth swabs)
• Enhance the efficiency of TMS operations by maintaining clean and organized workspaces and equipment.
• Support continuous improvement initiatives within the clinic by suggesting process improvements based on hands-on experience with patients and equipment.
• Maintain accurate records of each treatment session, ensuring that all data was available for future reference or research purposes.
• Peer to peers
• Counseling consultations
• Demonstrate empathy towards patients undergoing mental health challenges while administering effective treatments to improve their quality of life.
• Clean and sterilize instruments, equipment and surfaces.
• Ensure compliance with all regulatory requirements related to TMS therapy, including HIPAA regulations, licensing standards, and safety guidelines.
• Conduct regular inspections of TMS equipment to ensure optimal performance levels during treatment sessions.
• Provide exceptional customer service throughout all stages of the TMS experience, fostering strong relationships with patients and their families.

• Obtain vital signs

• Pessary changes

• Insertion of foley 2 way cath

•Assist with procedures (Vasectomy, prostate biopsies, prostate exams, cysto, stent removals, pellets insertions, Uroflow, UDS)

• Injections (Testosterone, Lupron, Eliguard)

• Schedule procedures and test

• Obtain prior authorizations

• Prep charts for visit

• Phone patient with results

• Assist with prostate biopsies

• Testosterone (Trimix) teaching

• Medication refills

• Schedule appointments for patients via phone and in person.
• Check patients in and out.
• Record patients medical history, vitals, or information such as test results in medical records
• Prep charts ahead of time for next day visits.
• Authorize drug refills and provide prescription info to the pharmacy.
• Assist the doctor with examining the patient such as handing instruments or materials for performing task such as (removing or giving sutures, injections, pap smears.)
• Prior authorizations and referrals.
• Operate ekg machine, spirometry, ABI's.
• Obtain blood sugar, hemoglobin A1c as needed, PT/INR, urine specimens, UA, microalbumins, strep, flu, UPT and any other test and prepare them fro testing.
• File and maintain records, while receiving payments, obtaining eob's.
• Billing and coding the right visit codes.
• Operate telephones, scheduling appointments.
• Inventory
• End of day balances.
• Scheduled patients according to availability, urgency and insurance authorization guidelines.
• Verifying insurances.
• Develop productive working relationships with numerous insurance company representatives.
• Review demographic, clinical and insurance information before sending to referred specialists.
• Answer questions and resolved concerns raised by both patients and specialists.
• Connect with hospital and clinics.
• Insurance verification.
• Make sure all referral and documents are submitted in a timely manner.
• Inform patient of payments for procedures.
• Review referral details and expectations with providers and patients and requested new referrals when necessary.
• Educate patient about procedure(s) that will be done.
• Efficiently perform insurance verification and pre-certification and pre-authorization functions.
• Monitor referrals to foster timely completion and followed up with physicians to facilitate.

• Resolve customer inquiries efficiently, ensuring high satisfaction and retention rates.
• Collaborate with team to streamline support processes, enhancing response times and service quality.
• Improve first-call resolution rates by providing accurate information and effective problem-solving skills.
• Streamline call handling processes for increased efficiency and reduced wait times.
• Promote strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
• Contribute to team meetings with valuable input, fostering a collaborative work environment.
• Analyze complaints, issues, and grievances and forwarded them to designated departments for investigation and response.
• Assisting with healthcare knowledge, eligibility and insurance.