Kendra Wilson
Jefferson City,MO
Summary
Accomplished Store Manager at JOANN Fabrics and Crafts, adept in operations management and relationship building, significantly enhanced client networks and sales. Expert in team development and problem-solving, consistently exceeding goals through strategic planning and effective communication.
Overview
4
4
years of professional experience
Work History
Store Manager
JOANN Fabrics and Crafts
JEFFERSON CITY, MO
12.2023 - Current
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed strategies to maximize sales and profitability.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
Assistant Store Manager
JOANN Fabrics and Crafts
Jefferson City, MO
04.2021 - 12.2023
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cash handling processes to ensure accuracy of transactions.
- Formed and sustained strategic relationships with clients.
- Answered customer questions and addressed problems and complaints in person and via phone.
Key Holder
JOANN Fabrics and Crafts
JEFFERSON CITY, MO
12.2020 - 04.2021
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Assisted customers with product selection and resolving complaints.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Jefferson City High School
Jefferson City, MO05-2009
Skills
- Goal setting
- Work prioritization
- Customer service
- Friendly, positive attitude
- Relationship building and management
- Team development
- Problem-solving
- Operations management
- MS office proficient
- Conflict resolution
Timeline
Store Manager
JOANN Fabrics and Crafts
12.2023 - Current
Assistant Store Manager
JOANN Fabrics and Crafts
04.2021 - 12.2023
Key Holder
JOANN Fabrics and Crafts
12.2020 - 04.2021
High School Diploma -
Jefferson City High School
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