Kendria Seaborn
Loganville,GA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Total Loss Specialist
State Farm Insurance
02.2020 - Current
- Utilized strong negotiation skills when communicating with third-party representatives during claim disputes or settlements discussions, achieving favorable results for both parties involved.
- Assessed complex claims and accurately determined value of damages.
- Negotiated settlements with lienholder and other parties involved in total loss claim, securing favorable outcomes for all stakeholders.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Collaborated with appraisers to accurately determine vehicle values, ensuring fair compensation for clients.
- Improved customer satisfaction by efficiently managing total loss claims and providing timely resolution.
- Ensured accurate data entry into company systems, facilitating smooth communication between departments involved in total loss process.
Claim Associate
TTEC
01.2018 - 02.2020
- Managed high volume of claims efficiently by prioritizing tasks in fast-paced environment.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Followed up with customers on unresolved issues.
- Managed workload and priorities to meet claims processing meet deadlines.
- Supported continuous improvement initiatives within department by identifying opportunities for process enhancements based on data analysis results.
Delivery Driver
Diligent Delivery Systems
01.2013 - 01.2018
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Protected people and equipment from hazardous materials by using correct procedures.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Resolved minor mechanical issues independently as needed to minimize downtime due to maintenance needs.
- Participated in regular safety meetings led by management staff members reinforcing best practices within industry contextually relevant material provided.
Education
High School Diploma -
Basix Knowledge Academy
Decatur, GA12.2016
Skills
- Flexible and Adaptable
- Multitasking
- Decision-Making
- Active Listening
Timeline
Total Loss Specialist
State Farm Insurance
02.2020 - Current
Claim Associate
TTEC
01.2018 - 02.2020
Delivery Driver
Diligent Delivery Systems
01.2013 - 01.2018
High School Diploma -
Basix Knowledge Academy
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