Kendria Trigg
3546 Mosley Avenue Jackson,MS
Summary
With a proven track record at Anderson Financial Services, I excel in customer service and loan processing proficiency, blending empathy with critical thinking to enhance client satisfaction and operational efficiency. My expertise in CRM software and active listening has fostered significant improvements in customer experience and repeat business, demonstrating a strong work ethic and integrity in fast-paced environments.
Overview
9
9
years of professional experience
Work History
CSR
Anderson Financial Services
Jackson, MS
02.2022 - 10.2024
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
Auditor
Sanhua International
Madison, MS
09.2023 - 09.2024
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
- Counted all physical inventory and generated department audit reports..
- Aided in the implementation of barcode scanning technology, expediting the audit process while increasing accuracy levels significantly.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Self-motivated, with a strong sense of personal responsibility.
- Analyzed complex data sets using advanced Excel functions thus providing valuable insights that guided strategic decisionmaking.
CSR
Conduent Call Center
Madison, MS
10.2019 - 07.2020
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Supported department goals by consistently meeting or exceeding established metrics related to call quality, timeliness, and accuracy.
- Liaised with other departments to ensure accurate and timely information exchange, facilitating seamless claim submissions.
- Identified trends in claim denials and developed strategies to address them, resulting in fewer rejected claims.
Direct Support Professional Caregiver
REM
Flowood, MS
04.2019 - 08.2019
- Managed challenging behaviors using positive reinforcement strategies, de-escalation techniques, and redirection when necessary.
- Developed individualized care plans to address each client''s unique needs and preferences.
- Advocated on behalf of clients ensuring that their rights were respected and their voices heard in all decision-making processes.
- Documented client progress notes accurately highlighting any changes in behavior or health status in a timely manner.
Senior Caregiver
Quality Healthcare
Flowood, MS
06.2015 - 09.2016
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
High School Diploma -
Northwest Rankin High School
Flowood, MS05-2016
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Customer Service
- Professional telephone demeanor
- Conflict Resolution
- Microsoft Outlook
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Housekeeping tasks
- Safety awareness
- Behavioral support
- Transportation Assistance
- Compassionate Caregiving
- File Maintenance
- Appointment Scheduling
- Billing management
- Spreadsheet tracking
- Loan Processing Proficiency
- Fraud Detection Skills
- Data Entry Efficiency
- Workload balancing
- Deadline Management
- Reliable and Dependable
- Teamwork and Collaboration
Timeline
Auditor
Sanhua International
09.2023 - 09.2024
CSR
Anderson Financial Services
02.2022 - 10.2024
CSR
Conduent Call Center
10.2019 - 07.2020
Direct Support Professional Caregiver
REM
04.2019 - 08.2019
Senior Caregiver
Quality Healthcare
06.2015 - 09.2016
High School Diploma -
Northwest Rankin High School