Kendria Wright
Charlotte,NC
Summary
Experienced customer service representative with over 6 years of dedicated support in the field. Proficient in navigating clients through intricate insurance choices, consistently achieving high satisfaction ratings. Demonstrated expertise in conflict resolution, team leadership, and problem-solving, prioritizing client engagement and adherence to regulations. Committed to leveraging meticulous attention to detail and extensive industry knowledge to foster client trust and optimize operational efficiency.
Overview
6
6
years of professional experience
Work History
Licensed Insurance Agent (P&C)
TTEC
Charlotte, NC, United States
03.2019 - 11.2021
- Provided tailored insurance solutions, enhancing client satisfaction and retention
- Exceeded sales targets by effectively analyzing client needs and offering suitable policies
- Collaborated with team to streamline processes, improving efficiency and client service
- Resolved complex client issues promptly, leading to increased trust and loyalty
- Utilized industry knowledge to educate clients, resulting in informed decision-making
Retention Specialist
Charter Communications, Spectrum
Charlotte, NC
11.2021 - 01.2023
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Licensed Insurance Agent (Healthcare)
TZ Insurance Solutions
Charlotte
01.2023 - 03.2025
- Led healthcare insurance consultations, processed claims, and maintained compliance standards while delivering personalized solutions to diverse clients
- Guided clients through Medicare and healthcare options, ensuring comprehensive coverage while maintaining high customer satisfaction ratings
- Maintained accurate client records and documentation while ensuring full compliance with insurance regulations and company protocols
Education
Diploma -
Central Piedmont Community College
CharlotteB.S. - Cybersecurity
Wilmington University
Online03.2025
Skills
- Conflict Resolution
- Team Leadership
- Problem Solving
- Time Management
- Client Engagement
- Attention to Detail
Timeline
Licensed Insurance Agent (Healthcare)
TZ Insurance Solutions
01.2023 - 03.2025
Retention Specialist
Charter Communications, Spectrum
11.2021 - 01.2023
Licensed Insurance Agent (P&C)
TTEC
03.2019 - 11.2021
Diploma -
Central Piedmont Community College
B.S. - Cybersecurity
Wilmington University