Kendrica Gordon
Fort Lauderdale,FL
Summary
Highly-motivated employee with desire to take new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Dispatcher/Supervisor
Allied Universal Security Services
10.2022 - Current
- Assigned security personnel to various posts, ensuring adequate coverage of the premises.
- Monitored CCTV surveillance systems and responded to alarms.
- Investigated suspicious activities and reported incidents to appropriate authorities.
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
- Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
- Performed data entry tasks related to incident reports, employee time cards and other administrative duties.
- Used radio, phone or computer to direct crews and other field units to appropriate sites.
Customer Service Representative
Teleperformance USA
01.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Supervisor
TJX Companies
02.2018 - 12.2020
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
High School Diploma -
Penn Foster Career School
Scranton, PACertificate - Med Tech
Elite Medical Academy
Largo, FL05.2024
Skills
- Incident Reports
- Daily reports
- Dispatch software
- Stress Tolerance
- Multitasking Abilities
- Excellent Communication
- Data Entry
Certification
- Medication Technician Training - 05/2024
Timeline
Security Dispatcher/Supervisor
Allied Universal Security Services
10.2022 - Current
Customer Service Representative
Teleperformance USA
01.2021 - 09.2022
Administrative Supervisor
TJX Companies
02.2018 - 12.2020
High School Diploma -
Penn Foster Career School
Certificate - Med Tech
Elite Medical Academy
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Wicks DelerWicks Deler
Security Guard at Allied Universal Security ServicesSecurity Guard at Allied Universal Security Services
Christian RODRIGUEZChristian RODRIGUEZ
Crew Team Member at QuikTripCrew Team Member at QuikTrip