Kenean Goitom
Seattle
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
1
1
year of professional experience
Work History
Cashier
Elinor Awagu
Seattle
07.2024 - 06.2025
- Assisted customers with product inquiries and recommendations.
- Handled cash, credit, and refunds accurately during all shifts.
- Collaborated with kitchen staff to process orders and ensure timely service.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Monitored dining area to ensure tables are cleared promptly after guests leave.
- Greeted customers, answered questions and provided general information regarding menu items.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Ensured compliance with health codes regulations while serving food items to customers.
Customer Service Agent
Alecia Willits
Seattle
07.2024 - 09.2024
- Welcome and guide passengers – Help guests find where to go, answer questions, and give directions.Check documents – Verify cruise tickets, IDs, passports, and health documents.Assist with luggage – Help tag and direct baggage for loading or pickup.Handle customer concerns – Help resolve problems like missing bags or confusion about check-in.Communicate with cruise staff – Work with ship crews and security teams to solve any issues or delays.Coordinate boarding and exiting – Make sure passengers get on and off the ship safely and in an organized way.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face.
Education
High School Diploma -
Franklin High School
Seattle, WA06-2025
Skills
- Customer service
- Cash handling
- Order processing
- Point of sale operation
- Team collaboration
- Problem solving
- Time management
- Complaint resolution
- Order packaging
- Identification checks
- Scanner operations
- Report preparation
- Guest inquiries
- Order taking
- Multitasking and organization
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Elinor Awagu
07.2024 - 06.2025
Customer Service Agent
Alecia Willits
07.2024 - 09.2024
High School Diploma -
Franklin High School