Kenedy Her
Madison,WI
Summary
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Service Coordinator
Standard Imaging
Middleton, Wisconsin
12.2019 - Current
- Coordinated service delivery between departments to enhance operational efficiency.
- Facilitated communication among team members to improve client satisfaction and response times.
- Managed scheduling and resource allocation for projects, ensuring optimal use of staff and equipment.
- Implemented process improvements that streamlined workflows and reduced service delivery timeframes.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Ensured compliance with industry standards and regulations, maintaining company's reputation and avoiding penalties.
- Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
- Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
Parts/Shop Assistant
L.W Allen
Madison, Wisconsin
04.2018 - 12.2019
- Verified customer orders, packing, labeling, and shipping items accurately and promptly.
- Repaired faulty components such as motors, pumps, valves, switches.
- Applied grease to moving parts, enhancing machinery efficiency and longevity. with lubrication to achieve smooth and regular functionality.
- Conducted service appointments to diagnose and fix problems.
- Performed service appointments to accurately diagnose and resolve issues.
- Reviewed customer orders and ensured that all items were properly packed, labeled, and shipped in a timely manner.
- Processed incoming shipments by verifying contents and organizing for inventory. and ensured that all items were properly tagged and priced before placing them on shelves or counters for sale.
- Assisted parts personnel with managing inventory, receiving and stocking.
- Provided information about products and services to customers.
Lead Operations Specialist
Amazon
Madison, Wisconsin
04.2011 - 04.2018
- Developed reports to track progress against goals and timelines, enhancing visibility for stakeholders.
- Led training sessions to reinforce operational standards, fostering compliance and consistency among team members.
- Conducted regular training sessions to ensure adherence to operational standards.
- Trained, mentored and motivated employees to maximize team productivity.
- Analyzed existing systems and processes to determine their effectiveness in meeting business objectives.
- Negotiated contracts with suppliers to secure favorable terms for the organization.
- Created detailed reports summarizing progress against goals and timelines.
- Formulated action plans to address issues related to efficiency, costs, and profits, driving continuous improvement initiatives.
- Supervised production efforts and completed various quality control procedures.
Education
High School Diploma -
Madison East High
Madison, Wisconsin06-2007
Skills
- Ongoing client support
- Accurate recordkeeping
- Workflow management
- Data entry software
- Microsoft Office Suite
- Process improvement
- Organizational skills
- Multitasking
- Team leadership
- Database management
Certification
- HVAC/R Certificate UW-Whitewater
- 608 Type 1 Certificate Esco Institute
- 608 Type 2 Certificate Esco Institute
- EPA Universal Certificate Esco Institute
Languages
Hmong
Native/ Bilingual
English
Native/ Bilingual
Timeline
Service Coordinator
Standard Imaging
12.2019 - Current
Parts/Shop Assistant
L.W Allen
04.2018 - 12.2019
Lead Operations Specialist
Amazon
04.2011 - 04.2018
High School Diploma -
Madison East High