Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenee’ Donaldson

Columbia,MD

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Order Picker

Target
09.2024 - 01.2025
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Picked and packed order items.

Server Trainer

Residences at Vantage Point
04.2023 - 09.2024
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Inbound Warehouse Associate

Macys
08.2022 - 01.2023
  • Followed safety protocols to minimize workplace accidents.
  • Collaborated with team members to meet daily productivity goals and ensure timely order fulfillment.
  • Reduced product damage by implementing proper storage techniques and handling procedures.
  • Unloaded pallets and deliveries and organized products in warehouse.

Cashier

Target
09.2021 - 01.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Cashier

Burger King
06.2020 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

Dental Assisting - Dental Assisting

Howard Community College
Columbia, MD
03-2025

GED -

Wilde Lake High School
Columbia, MD
06-2022

Skills

  • Customer service
  • Critical thinking
  • Professional telephone demeanor
  • Order processing
  • Staff training
  • Service upselling
  • POS systems expert
  • Treatment room setup
  • Professionalism and etiquette
  • Oral hygiene education
  • Dental impressions
  • Equipment sterilization
  • Cash handling

Certification

  • Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).

Timeline

Order Picker

Target
09.2024 - 01.2025

Server Trainer

Residences at Vantage Point
04.2023 - 09.2024

Inbound Warehouse Associate

Macys
08.2022 - 01.2023

Cashier

Target
09.2021 - 01.2022

Cashier

Burger King
06.2020 - 07.2021

Dental Assisting - Dental Assisting

Howard Community College

GED -

Wilde Lake High School

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Kenee’ Donaldson