Katrina Smith
Roanoke Rapids,NC
Summary
Dedicated cashier with a proven track record in cash handling and exceptional customer service, ensuring accuracy and satisfaction at every transaction.
Detail-oriented professional with extensive experience in cashier and kitchen roles. Known for strong staff training abilities and commitment to maintaining cleanliness and high operational standards. Prepared to enhance customer experiences and team performance in a fast-paced environment.
Production professional with history of optimizing manufacturing workflows and ensuring quality control. Proven ability to adapt to changing production needs and collaborate effectively with team members. Recognized for problem-solving skills and dedication to meeting production deadlines.
Overview
9
9
years of professional experience
Work History
Cashier
McDonald's Restaurant
Darien, GA
03.2008 - 09.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted management in maintaining cleanliness and organization of the front counter area.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Production Worker
Gift Wrap Solutions
Midway, GA
11.2007 - 04.2008
- Operated production machinery to assemble gift wrap products efficiently.
- Collaborated with team members to meet daily production targets and deadlines.
- Conducted quality inspections on finished products to ensure compliance with standards.
- Maintained a clean and organized workspace to promote safety and efficiency.
- Followed safety protocols rigorously to minimize workplace hazards and accidents.
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
Cook
Burger King
Hinesville, GA
07.2006 - 03.2007
- Led team meetings to discuss performance metrics and identify areas for improvement in kitchen operations.
- Innovated cooking techniques that improved meal preparation speed without compromising quality or flavor.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Cook
Checkers Restaurant
Hinesville, GA
08.2003 - 02.2004
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Developed and executed daily menus, enhancing customer satisfaction through diverse offerings.
- Trained new cooks on operational procedures, promoting consistency in food preparation techniques.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Collaborated with management to implement seasonal menu changes based on customer feedback and trends.
- Conducted quality control checks on dishes before service, maintaining high standards of presentation and taste.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Education
High School Diploma -
South Ridge Senior
Hinesville, GASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Payment collection
- Staff training
- Cash drawer balancing
Timeline
Cashier
McDonald's Restaurant
03.2008 - 09.2012
Production Worker
Gift Wrap Solutions
11.2007 - 04.2008
Cook
Burger King
07.2006 - 03.2007
Cook
Checkers Restaurant
08.2003 - 02.2004
High School Diploma -
South Ridge Senior