Keneice Hines
Canton,Ohio
Summary
Motivated career server with engaging personality. flexible approach. and love for food and people. My experience and knowledge in food and beverage helps the training process. My ability to be flexible helps me to adapt to any situation. My strengths are my love for people, keeping calm under stress, and love for food.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Gervasi Vineyard
04.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Leo's Italian Social
08.2019 - 04.2021
- Learn menu and cocktail
- Handle cash and credit cards
- Suggestive sell and upsell
- Guest service
- Wine service and knowledge
- Teamwork and sidework
- Positive attitude
- Great work ethic
Manager on Duty
Red Lobster
02.2014 - 08.2019
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Education
No Degree - Hospitality Administration And Management
University of Akron
Akron, OHHigh School Diploma -
Mckinley High School
Canton, OH05.1997
Skills
- Supply Restocking
- Table Bussing
- Guest Engagement
- Order Delivery Practices
- Certified in Serv Safe
- I love people
Certification
- Certified Serv Safe
reading menus
Is what i love to do in my spare time. Also cooking for my family.
Timeline
Server
Gervasi Vineyard
04.2021 - Current
Server
Leo's Italian Social
08.2019 - 04.2021
Manager on Duty
Red Lobster
02.2014 - 08.2019
No Degree - Hospitality Administration And Management
University of Akron
High School Diploma -
Mckinley High School
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