Kenetha hazley
louisville,KY
Summary
Looking for a customer service or front end desk job where i can use my fast pace energetic skills multi-tasking and answering phones in a timely professional manner and greet customers and patients with a smile.
Dedicated professional with extensive experience in front desk operations and record processing. Known for delivering exceptional customer service and ensuring HIPAA compliance while streamlining appointment scheduling to enhance patient care.
Overview
26
26
years of professional experience
Work History
Medical Receptionist
UofL Physicians
Louisville, KY
03.2025 - Current
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Assisted with insurance verification processes, ensuring accuracy in patient billing information.
- Organized medical records and maintained confidentiality in compliance with HIPAA regulations.
Front Desk Receptionist
Amin Family Practice
Louisville, KY
05.2024 - 02.2025
- Managed patient check-in and appointment scheduling using electronic health record system.
- Coordinated communication between patients and medical staff to streamline operations.
- Provided exceptional customer service, addressing inquiries and resolving concerns efficiently.
- Maintained accurate patient records and ensured confidentiality in compliance with HIPAA regulations. Scanned all documents into patients charts answered phones scheduled patients appointments
Care Facilitator
JenCare Senior Medical Center
Louisville, KY
12.2021 - 05.2024
- Coordinated care plans for senior patients, ensuring alignment with medical team recommendations.
- Managed patient assessments, documenting health updates and identifying care needs effectively.
- Facilitated communication between healthcare providers and families, enhancing patient support networks.
- Streamlined appointment scheduling processes, improving patient flow and reducing wait times. Set up rides for patients to and from office. Adjust providers schedules throughout the day .
- Trained new staff on best practices in patient care and documentation procedures. I was able to obtain my precertification certificate while i was there .
- Conducted regular consultations with physicians regarding medication management to optimize patient outcomes.
Customer Service Representative
Jefferson County Clerk's Office
Louisville, KY
10.2000 - 03.2014
- Trained new staff on company policies and procedures, fostering a knowledgeable team environment.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Delivered prompt service to prioritize customer needs. Processed marriage license waited on customers in a timely manner when renewing car registration and issuing car tags. Processed credit card payments and took cash payments used copy machine fax machine
Education
High School Diploma -
Waggener Traditional Highschool
Louisville, KY05-1998
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Great Additude
- Typing and filing
- Record processing
Timeline
Medical Receptionist
UofL Physicians
03.2025 - Current
Front Desk Receptionist
Amin Family Practice
05.2024 - 02.2025
Care Facilitator
JenCare Senior Medical Center
12.2021 - 05.2024
Customer Service Representative
Jefferson County Clerk's Office
10.2000 - 03.2014
High School Diploma -
Waggener Traditional Highschool