Summary
Overview
Work History
Education
Skills
Timeline
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Kenia Aguilar

Dallas,TX

Summary

Proven track record of enhancing customer satisfaction at Walmart through innovative problem-solving and exceptional service. Skilled in product and service sales and team building, I excel in fast-paced environments, demonstrating strong analytical thinking and communication abilities. Achieved significant improvements in customer engagement and project success, leveraging both hard and soft skills to exceed employer expectations.

Overview

5
5
years of professional experience

Work History

Associate

Walmart
06.2021 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.

Sales Associate

TJ Max
10.2020 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Movie Theater Employee

Malco Cinema
04.2019 - 03.2020
  • Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
  • Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Maintained up-to-date knowledge of current films being shown at the theater as well as those coming soon in order to respond effectively to guest inquiries.
  • Collaborated with team members to ensure smooth operations during peak movie seasons and special events.

Education

Bachelors - Cybersecurity

Bellevue University
Bellevue, NE

High School Diploma -

Har-Ber High School
Springdale, AR
05.2021

Skills

Product and service sales

Patient evaluation

EMR charting

Customer service orientation

Performance improvement

New hire training

Stocking and replenishing

Self-Motivated

Multitasking Abilities

Excellent Communication

Dependable and Responsible

Analytical and Critical Thinking

Teambuilding

Timeline

Associate

Walmart
06.2021 - Current

Sales Associate

TJ Max
10.2020 - 05.2021

Movie Theater Employee

Malco Cinema
04.2019 - 03.2020

Bachelors - Cybersecurity

Bellevue University

High School Diploma -

Har-Ber High School

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Kenia Aguilar