Kenia G. Garcia Morales
American Eagle Outfitters, Inc
Grand Island,NE
1
Certification
4
years of professional experience
Dynamic barista with over four years of experience and five years in customer service. Bilingual in English and Spanish, skilled in fostering connections with diverse customers. Thrives in fast-paced environments, adept at problem-solving and maintaining composure under pressure while delivering exceptional service and supporting team productivity.
Work History
Sales Associate
2 Years 11 Months- Assisted customers with product selection, enhancing overall shopping experience.
- Trained new associates on customer service protocols and operational procedures.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Monitored inventory levels, assisting in restocking merchandise as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Barista
1 Year 1 Month- Prepared high-quality espresso drinks and beverages following standard recipes
- Assisted in training new baristas on drink preparation and customer service protocols
- Maintained cleanliness and organization of workstations to ensure efficient operations
- Monitored inventory levels and assisted in ordering supplies as needed
- Implemented streamlined workflows to improve service speed during peak hours
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, a positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
Barista
1 Year 6 Months- Delivered friendly, efficient customer service to enhance customer experience in high-volume drive-thru.
- Prepared coffee, espresso drinks, teas, and smoothies while maintaining quality standards.
- Operated cash register and processed transactions accurately, ensuring smooth customer transactions.
- Resolved customer concerns professionally and maintained a positive customer experience.
- Worked collaboratively with team members to ensure quick service and customer satisfaction.
- Controlled line and crowd with quick, efficient service.
- Addressed customer concerns professionally to foster positive interactions and satisfaction.
- Managed lines and crowd flow to enhance service efficiency. with quick, efficient service.
Education
High School Diploma
No Degree - Psychology
Skills
Customer service
Customer service excellence
Hospitality expertise
Up-selling
POS systems
Menu memorization
Customer engagement
Sales techniques
Multitasking and organization
Product knowledge
Customer engagement
Upselling
Spanish fluency
Friendly and outgoing
Accomplishments
- Second Place Recipient – Creative Nonfiction Writing Award
- Thompson Scholar, University of Nebraska at Kearney
- 4.0 GPA
Certification
- QPR (Question, Persuade, Refer) Gatekeeper Certification – Suicide Prevention
- Psychological First Aid (PFA) Certification
- Babysitting Certification
- Mandated Reporter Training
- CPR/AED/First Aid
Languages
Spanish
Native or Bilingual
Timeline
Barista
Daily Dose Cafe and Espresso
07.2024 - 08.2025Read More
Sales Associate
American Eagle Outfitters, Inc
08.2023 - CurrentRead More
Barista
Scooters Coffee Shop
01.2023 - 07.2024Read More
University of Nebraska At Kearney
No Degree from Psychology
Read More
Grand Island Senior High
High School Diploma
Read More