Kenia Reyes
Winter Garden,FL
Summary
Professional in property management with strong focus on optimizing residential operations. Demonstrates keen ability to manage tenant relations, property maintenance, and financial oversight. Excels in team collaboration and adapts seamlessly to changing needs, ensuring reliable and efficient service. Known for problem-solving skills, strategic planning, and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Property Manager
Vintage Horizon West
10.2022 - Current
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Partnered closely with management team in setting strategic goals for occupancy rates, revenue growth, and overall property enhancement.
Assistant Manager
Columbia Residential
11.2017 - 10.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Assistant Manager
Arbors of Sendera Condominiums
12.2012 - 11.2017
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
Education
Banking and Bank Operations
Caliber Training Institute
New York, NY07.1999
Skills
- Onesite
- Entrata
- Tax Credit/ Section 8 Lease up
- Conventional/ Bond
- Luxury Lease up
- Invoice Processing
- Compliance Monitoring
- Resident relations
- Property Inspections
- Rent collection
Certification
Notary Public State of Florida
Community Association Manager (CAM)
Languages
Spanish
Full Professional
Timeline
Residential Property Manager
Vintage Horizon West
10.2022 - Current
Assistant Manager
Columbia Residential
11.2017 - 10.2022
Assistant Manager
Arbors of Sendera Condominiums
12.2012 - 11.2017
Banking and Bank Operations
Caliber Training Institute
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