Kenia Silva
Salida,Colorado
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Hostess
Boathouse Cantina
06.2017 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Flight Attendant
VECA Airlines El Salvador
11.2013 - 06.2016
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Passenger Service Agent
American Airlines
09.2010 - 09.2013
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
Bank Teller
Cajas De Credito Sonsonate
04.2008 - 06.2010
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
No Degree - Law Career 2007/2009
Universidad De Sonsonate
Sonsonate, El SalvadorHigh School Diploma -
Colegio San Francisco De Asis
Sonsonate, El Salvador10.1999
Skills
- Guest Engagement
- Food Running
- Server Support
- Reservations Management
- Customer Service
- Guest Complaint Resolution
- Group Reservations Management
- Table Bussing
- Cleaning and Sanitation
- Guest Seating
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Hostess
Boathouse Cantina
06.2017 - Current
Flight Attendant
VECA Airlines El Salvador
11.2013 - 06.2016
Passenger Service Agent
American Airlines
09.2010 - 09.2013
Bank Teller
Cajas De Credito Sonsonate
04.2008 - 06.2010
No Degree - Law Career 2007/2009
Universidad De Sonsonate
High School Diploma -
Colegio San Francisco De Asis
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