Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Kenielis Diaz-Rosado

Roseville,MI

Summary

Focused Waiter with many years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management, and effective planning.

Overview

2
2
years of professional experience

Work History

Server Trainer

Texas Roadhouse
Roseville, MI
04.2023 - Current
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Followed health safety guidelines when preparing and serving food products.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Provided excellent customer service to ensure satisfaction.

Host Trainer

Texas Roadhouse
Roseville, MI
04.2023 - Current
  • Resolved conflicts between hosts by providing guidance and support as needed.
  • Worked closely with management team to develop strategies for improving customer satisfaction levels.
  • Coached individual hosts on how best to handle difficult customers or challenging situations.
  • Encouraged a positive work environment among all members of the hosting team.

Translator

Texas Roadhouse
Roseville, MI
04.2023 - Current
  • Interpreted verbal conversations in real time into another language.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Sat in on meetings to provide members with oral translations of conversations and information.

Education

High School Diploma -

Lakeview High School
Saint Clair Shores, MI
05-2024

Some College (No Degree) - Nursing

Eastern Michigan University
Ypsilanti, MI

Skills

  • New employee mentoring
  • Service prioritization
  • Safe handling procedures
  • Strong leadership
  • Patron satisfaction

Languages

Spanish
Native/ Bilingual

Affiliations

  • Varsity Competitive and Sideline Cheer Captain

Timeline

Server Trainer

Texas Roadhouse
04.2023 - Current

Host Trainer

Texas Roadhouse
04.2023 - Current

Translator

Texas Roadhouse
04.2023 - Current

High School Diploma -

Lakeview High School

Some College (No Degree) - Nursing

Eastern Michigan University

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Kenielis Diaz-Rosado