Kenique Blue
Decatur,GA
Summary
Dynamic Dental Office Manager with a proven track record at Beautiful Smiles, enhancing practice revenue and patient satisfaction. Expert in dental software, insurance billing, and HIPAA compliance, coupled with exceptional multitasking and team-building skills. Achieved significant improvements in patient intake efficiency and practice profitability.
Professional in dental office management, bringing valuable experience in optimizing practice operations. Known for ensuring smooth administrative functions and enhancing patient care services. Reliable team player with commitment to achieving results and adapting to evolving needs. Proficient in scheduling, patient relations, and office administration.
Overview
2
2
years of professional experience
Work History
Dental Office Manager
Beautiful Smiles
Atlanta, GA
06.2023 - 10.2024
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Improved patient intake process, making it more efficient and reducing wait times.
Dental Office Assistant Manager
Beautiful Smiles
Atlanta, GA
11.2022 - 06.2023
- Improved patient satisfaction by efficiently managing appointment scheduling and cancellations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Increased dental practice''s productivity by assisting in chair-side procedures as needed.
- Provided essential administrative support by performing tasks such as drafting correspondence, managing calendars, and maintaining office files, contributing to overall office efficiency and productivity.
- Facilitated efficient communication between dentists, hygienists, and other staff members through diligent relay of important information regarding patient care needs.
- Contributed to a welcoming atmosphere for patients by maintaining a clean and organized reception area.
- Coordinated referrals to specialists when necessary, facilitating seamless transitions in patient care and maintaining strong professional relationships within the dental community.
Dental Office Receptionist
Franklin Dental
Atlanta, GA
06.2022 - 11.2022
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
Education
Health Science - Dental Hygiene
Georgia State University
Atlanta, GAHigh School Diploma -
Stockbridge High School
Stockbridge, GA05.2022
Skills
- Treatment Planning
- Dental software proficiency
- Insurance Billing
- Schedule Management
- Dental Office Management
- Patient Scheduling
- Payment plans
- HIPAA Compliance
- Employee Training
- Patient Care
- Office Administration
- Medical Records Management
- Workflow Coordination
- Computer Skills
- Customer Service
- Multitasking
- Reliability
- Team building
Timeline
Dental Office Manager
Beautiful Smiles
06.2023 - 10.2024
Dental Office Assistant Manager
Beautiful Smiles
11.2022 - 06.2023
Dental Office Receptionist
Franklin Dental
06.2022 - 11.2022
Health Science - Dental Hygiene
Georgia State University
High School Diploma -
Stockbridge High School