Kenisha Smith

Compassionate healthcare professional with 3+ years of direct patient care experience and expertise in coordinating services and managing medical documentation. Skilled in enhancing operational efficiency and ensuring compliance with healthcare regulations. Strong communicator adept at fostering positive relationships with patients, families, and healthcare teams.

• Front Desk Receptionist, 12/24, Present, Sixteen Acres Healthcare Center, Springfield, MA, Process and prepare comprehensive admission paperwork for new residents, ensuring accuracy and compliance with healthcare facility requirements, Handle phone communications, efficiently routing calls to appropriate departments and providing information to residents' families, visitors, and healthcare providers, Facilitate timely internal communications between departments through email correspondence, coordinating patient care needs and operational requirements
• Direct Support Professional, 10/23, Present, Multicultural Community Services, Springfield, MA, Provide compassionate direct care and support to individuals with developmental disabilities, assisting with ADLs, personal hygiene, and medication administration, Document client progress toward individual goals through detailed daily reports and case notes, Ensure health and safety by following care protocols, maintaining a clean environment, and responding appropriately to medical or behavioral emergencies, Collaborate with interdisciplinary team members to coordinate services for clients' needs
• Patient Care Attendant, 04/21, 09/24, Golden Heart Homecare, Springfield, MA, 10/23, 09/24, A Better Life Homecare, Springfield, MA, 04/21, 09/23, Provided comprehensive personal care assistance to elderly clients, including bathing, grooming, dressing and mobility support, ensuring dignity and comfort, Maintained clean and safe living environments through regular housekeeping, laundry and organization of living spaces, Coordinated and accompanied clients to medical appointments, grocery shopping, and other essential errands, managing transportation and scheduling, Monitored clients' daily needs and wellbeing while maintaining detailed care records and communicating updates to healthcare team and family members, Assisted with meal planning, grocery shopping and food preparation according to dietary requirements and preferences