Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SoftwareEngineer

Kenitra Newton

Stoughton,Massachusetts

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving and enhancing knowledge and exceeding expectations.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills, Self-motivated and true team player.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

SaviLinx
Stoughton, Massachusetts
12.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Retail Merchandiser

Claire's Stores
Boston , MA
03.2018 - 12.2020
  • Resolved concerns with products or services to help with retention and drive sales.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Optimized store displays and appearance via strategic merchandising.
  • Worked with managers and advertising directors to optimize promotions.
  • Maintained product inventory and reordered items.
  • Changed displays to reflect new promotions.
  • Arranged merchandise in alignment with store planogram.
  • Communicated merchandising needs to store manager.

Education

Associate Of Business Administration - Business Administration And Management

Bristol Community College
Fall River, MA
09.2003

Professional Medical Office Manager - Medical Secretary

Computer Training Specialist
Fall River, MA
09.2001

GED

Ser Jobs For Progress
Fall River, MA
06.2001

Skills

  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Active Listening
  • ADP Workforce Now
  • Handheld Computer Device Software
  • Answering Customer Questions
  • Microsoft Excel
  • Microsoft Windows
  • Microsoft Outlook
  • Consulting Supervisors
  • Microsoft Internet Explorer
  • Microsoft Office
  • Telephone Management
  • Strong Analytical and Problem-Solving Skills
  • Inbound and Outbound Calling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

SaviLinx
12.2020 - Current

Retail Merchandiser

Claire's Stores
03.2018 - 12.2020

Associate Of Business Administration - Business Administration And Management

Bristol Community College

Professional Medical Office Manager - Medical Secretary

Computer Training Specialist

GED

Ser Jobs For Progress

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Kenitra Newton