Kenji Timmerman
Service Consultant
San Diego,CA
Summary
Seeking a Sales/Management position career position in a results oriented company that values honesty, integrity and hard work to exceed current and future goals.
Overview
42
42
years of professional experience
Work History
Automotive Service Consultant
HQ Autosport
Escondido, CA
01.2002 - 01.2024
- Offered outstanding customer care by promptly responding to phone inquiries, effectively scheduling service appointments, and balancing customers' needs with available resources.
- Welcomed customers, reviewed vehicle concerns, and generated repair orders.
- Engaged in thorough discussions with customers by reviewing vehicle reports and advising on necessary repairs.
- Reviewed repair orders with customers and explained details of the work performed and warranty on repairs.
- Participated in team meetings to discuss potential solutions for improving customer experience.
- Performed administrative tasks such as filing documents, responding to emails., as required.
- Managed inventory and procurement processes, ensuring timely delivery of supplies. Established and maintained vendor relationships for efficient purchasing operations. Streamlined account setup procedures to optimize workflow efficiency.
Service Consultant
John's Automotive
Escondido, CA
11.2020 - 08.2022
- Offered outstanding customer care by promptly responding to phone inquiries, effectively scheduling service appointments, and balancing customers' needs with available resources.
- Welcomed customers, reviewed vehicle concerns, and generated repair orders.
- Engaged in thorough discussions with customers by reviewing vehicle reports and advising on necessary repairs.
- Reviewed repair orders with customers and explained details of the work performed and warranty on repairs.
- Participated in team meetings to discuss potential solutions for improving customer experience.
- Performed administrative tasks such as filing documents, responding to emails., as required.
- Managed inventory and procurement processes, ensuring timely delivery of supplies. Established and maintained vendor relationships for efficient purchasing operations. Streamlined account setup procedures to optimize workflow efficiency.
Service Consultant
BWM of San Diego
San Diego, CA
04.2013 - 11.2020
- Educated customers on the importance of following BMW factory recommendations to maintain their vehicle's value.
- Delivered exceptional customer service, surpassing the CSI requirements of both BMW of North America and BMW of San Diego.
- Participated in team meetings to discuss potential solutions for improving customer experience.
- Consulted with clients to outline options and obtain permission to proceed with service.
Service Consultant
BMW of Vista
Vista, CA
08.2012 - 11.2012
- Educated customers on the importance of following BMW factory recommendations to maintain their vehicle's value.
- Delivered exceptional customer service, surpassing the CSI requirements of both BMW of North America and BMW of Vista.
- Participated in team meetings to discuss potential solutions for improving customer experience.
- Consulted with clients to outline options and obtain permission to proceed with service.
Service Con
BMW of Escondido
Escondido, CA
08.2002 - 08.2012
- Educated customers on the importance of following BMW factory recommendations to maintain their vehicle's value.
- Delivered exceptional customer service, surpassing the CSI requirements of both BMW of North America and BMW of Escondido.
- Participated in team meetings to discuss potential solutions for improving customer experience.
- Consulted with clients to outline options and obtain permission to proceed with service.
- Collaborated with Service Manager to provide training, motivation, and coaching for service team members while establishing employee goals.
- Achieved the honor of being named Service Employee of the Year in 2008.
Service Consultant
Quality Chevrolet
Escondido, CA
08.1995 - 08.2002
- Educated customers on the importance of following Chevrolet's factory recommendations to maintain their vehicle's value.
- Delivered exceptional customer service, surpassing the CSI requirements of both Chevrolet USA and Quality Chevrolet.
- Participated in team meetings to discuss potential solutions for improving customer experience.
- Consulted with clients to outline options and obtain permission to proceed with service.
- Achieved top one percent ranking in district CSI for consecutive years 1996-1999.
- Achieved Platinum ranking for the years 2000 and 2001.
- Won the Chevrolet USA National Customer Satisfaction Index award to the Daytona 500 in 1997.
Sales Associate
CNM, Inc.
Escondido, CA
08.1987 - 08.2002
- Successfully doubled sales within the initial three-year period, while maintaining a steady increase in sales of 15% each year thereafter.
- Designed, implemented, and managed a comprehensive lead tracking program to ensure efficient qualification of incoming sales leads, facilitate the dissemination of appropriate resources, and oversee ongoing follow-up activities.
- Conducted product demonstrations at an average of 19 trade shows per year.
- Trained sales staff on product knowledge, effective sales strategies and corporate policies.
- Directed production team in the development, testing, and launch of new products.
- Created product operating manuals for new and existing equipment.
Senior Seasonal Lifeguard
City of Solana Beach, Department of Marine Safety
Solana Beach, CA
05.1982 - 04.1989
- Rescued distressed individuals by utilizing various rescue techniques and equipment.
- Conducted initial assessment and provided necessary medical assistance, including administering first aid and CPR when required.
- Maintained accurate records of weather and beach conditions (National Weather Service), emergency medical procedures, and pertinent incident details.
- Promoted to Senior Seasonal Lifeguard. Responsible to the daily operation of the Lifeguard headquarters, 6 outlying towers, 35 lifeguards, all equipment, daily reports and for coordinating mutual aid with other lifeguard agencies, the fire department, the paramedics and the Sheriff's department.
Education
Bachelor of Arts - Major Psychology, Minor Kinesiology
Simon Fraser University
Burnaby, British Columbia CanadaTimeline
Service Consultant
John's Automotive
11.2020 - 08.2022
Service Consultant
BWM of San Diego
04.2013 - 11.2020
Service Consultant
BMW of Vista
08.2012 - 11.2012
Service Con
BMW of Escondido
08.2002 - 08.2012
Automotive Service Consultant
HQ Autosport
01.2002 - 01.2024
Service Consultant
Quality Chevrolet
08.1995 - 08.2002
Sales Associate
CNM, Inc.
08.1987 - 08.2002
Senior Seasonal Lifeguard
City of Solana Beach, Department of Marine Safety
05.1982 - 04.1989
Bachelor of Arts - Major Psychology, Minor Kinesiology
Simon Fraser University
Similar Profiles
Mohammad ArifMohammad Arif
Mechanic at Thinkers AutosportMechanic at Thinkers Autosport
Shannon HoffmanShannon Hoffman
Administrative Assistant/ Project Manager at Slim AutosportAdministrative Assistant/ Project Manager at Slim Autosport
Xavier TylerXavier Tyler
Car Sales Associate at Pensacola Kia AutosportCar Sales Associate at Pensacola Kia Autosport
Andrew CrossAndrew Cross
Cashier at Vons Grocery StoreCashier at Vons Grocery Store
Jaime Antonio Lopez MaganaJaime Antonio Lopez Magana
Learning and Development Consultant at National General Lender ServicesLearning and Development Consultant at National General Lender Services