Kennady Lloyd
Houston,TX
Summary
Authorized to work in the US for any employer ,Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to work. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Cashier
Fiesta Mart LLC
01.2018 - 03.2019
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Connected with customers to support positive transaction experiences and address service concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Customer Service Representative
Foundever
11.2019 - 07.2021
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Ongoing training and skill development
Appointment Setter
ContinuumGlobal
09.2021 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Accelerated appointment booking rates by utilizing persuasive communication techniques.
Education
No Degree - Business Management
Prairie View A & M University
Prairie View, TX12.2024
High school diploma -
Bellaire High School
Bellaire, TX05.2020
Skills
- Customer service
- Typing
- Communication skills
- Computer skills
- Telephone Etiquette
- Call center experience
- Appointment Scheduling
- Insurance Verification
Languages
English
Native or Bilingual
Timeline
Appointment Setter
ContinuumGlobal
09.2021 - Current
Customer Service Representative
Foundever
11.2019 - 07.2021
Cashier
Fiesta Mart LLC
01.2018 - 03.2019
No Degree - Business Management
Prairie View A & M University
High school diploma -
Bellaire High School
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