Kennedi Harris
Dallas,United States
Summary
I’m well versed in the restaurant world of business. I am adept in customer service and multitasking. I do my best to enhance any guest experience and give them a high quality and memorable visit.
Overview
4
4
years of professional experience
Work History
Hostess
BoomerJacks Bar and Grill
01.2024 - 02.2025
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Hostess
Pappadeaux's Seafood Kitchen
07.2022 - 05.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Helped in maintaining dining area's readiness for guests by coordinating with servers, food runners, and bussers.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
To Go Specialist
Chuys
10.2021 - 07.2022
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
Hostess
Cheddars Scratch Kitchen
01.2021 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Took initial drink orders and relayed information to wait or bar staff.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School Diploma -
Skyline Highschool
Dallas, TX06.2023
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Interactive communication skills
- Guest engagement
- Cleanliness maintenance
- Payment processing
- Food running
- Guest seating
- High volume dining
- Menu memorization
- Reservation management
Timeline
Hostess
BoomerJacks Bar and Grill
01.2024 - 02.2025
Hostess
Pappadeaux's Seafood Kitchen
07.2022 - 05.2024
To Go Specialist
Chuys
10.2021 - 07.2022
Hostess
Cheddars Scratch Kitchen
01.2021 - 10.2021
High School Diploma -
Skyline Highschool