KENNEDI WATTS
Brownsboro,US
Summary
Enthusiastic and compassionate professional with 5+ years of customer service experience and a strong background in childcare and adolescent behavioral support. Highly skilled in active listening, effective call control, and managing high-volume inbound interactions while using CRM systems for precise documentation and issue resolution. Experienced Senior Group Leader with expertise in guiding teens through structured programming, crisis prevention, and therapeutic interventions within residential treatment environments. Adept at creating safe, nurturing, and educational spaces for children aged 2 and up by fostering trust, modeling positive communication, and maintaining open collaboration with families, colleagues, and clinical teams. Passionate about empowering youth, elevating customer satisfaction, and contributing to a supportive, mission-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Group Leader
Pathway
Owens Cross Roads, AL
03.2024 - Current
- Facilitated daily therapeutic group activities, delivering structured emotional support and consistent guidance to adolescents facing behavioral, emotional, and developmental challenges.
- Oversaw and guided junior staff to ensure adherence to treatment plans, safety protocols, and trauma-informed care practices.
- Directed crisis management efforts utilizing approved de-escalation techniques to ensure a safe and stable environment.
- Facilitated collaboration with clinical teams, therapists, and nursing staff to monitor patient progress and address concerns.
- Recorded behavioral interventions and incidents with precision and professionalism.
- Cultivated positive peer interactions through instruction in coping skills, accountability, and healthy communication practices.
Caregiver/Director Designee
St. Richards Catholic Diocese ELC
Jackson, MS
01.2024 - 10.2024
- Nurtured children's growth as Caregiver/Director Designee, fostering a safe, enriching environment. Collaborated with parents to ensure holistic development.
- Meticulously managed daily operations, ensuring compliance with safety protocols and educational standards. Maintained accurate records of children's activities.
- Led a dedicated team of caregivers, produced a positive work culture. Coordinated with diocese leadership to align childcare practices with Catholic values.
- Used variety of teaching methods including stories, games, and drawing/painting to help children learn.
Administrative Assistant
Hudspeth Regional Center
05.2019 - 08.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Bachelor of Social Work - Social Work
The University of Alabama
Tuscaloosa, ALAssociate of Science - undefined
Copiah-Lincoln Community College
Wesson, MS05.2021
High School Diploma - undefined
Magee High School
Magee, MS05.2020
Skills
- Call Control
- Inbound Customer Service
- Information Updates
- CRM Systems
- Active Listening
- Multitasking
Certification
- CPR Certified
- PCMA Certified (Professional Crisis Management Association)
- BLS Certified (Basic Life Support)
Timeline
Senior Group Leader
Pathway
03.2024 - Current
Caregiver/Director Designee
St. Richards Catholic Diocese ELC
01.2024 - 10.2024
Administrative Assistant
Hudspeth Regional Center
05.2019 - 08.2023
Associate of Science - undefined
Copiah-Lincoln Community College
High School Diploma - undefined
Magee High School
Bachelor of Social Work - Social Work
The University of Alabama