Kennedra Young
Las Vegas,NV
Summary
Attentive Dispatcher dedicated to providing reliable support and sound organization strategies for call coordination. Well-versed in telephone and two-way radio communication for relaying quick messages, work orders and field instructions. Skilled at recording and organizing incident reports and caller requests for easy reference. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Security Dispatcher
MGM Resort International
Las Vegas, NV
02.2017 - Current
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Responded to over 100 daily caller requests with information about assistance and timeframes.
- Served customers in a friendly, efficient manner following outlined steps of service.
Sales Consultant
FedEx
Las Vegas, NV
05.2015 - 01.2017
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Customer Service Cashier
Walmart
Las Vegas, NV
07.2012 - 10.2014
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Arts - Phychology
CSN
Las Vegas, NV05.2023
Skills
- Verbal and Written Communication
- Equipment Location Identification
- Calendar and Scheduling Software
- Problem Assessment
Additional Information
Class C Drivers License
Timeline
Security Dispatcher
MGM Resort International
02.2017 - Current
Sales Consultant
FedEx
05.2015 - 01.2017
Customer Service Cashier
Walmart
07.2012 - 10.2014
Bachelor of Arts - Phychology
CSN
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