Kennedy Armas
Denver,CO
Summary
Offering strong leadership capabilities and effective communication skills, eager to learn and grow in this environment. Brings ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution. Ready to use and develop problem-solving and organizational skills in any position I fill.
Overview
4
4
years of professional experience
Work History
Shift Lead
Ike’s Love and Sandwiches
Denver
12.2023 - Current
- Completed store opening and closing procedures
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
General Manager
Stoners Pizza Joint
Denver
01.2023 - 12.2023
- Managed budget implementations, employee reviews, training, schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Barista
Starbucks
Denver, CO
08.2021 - 04.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Packaged bagels, muffins and other food items for customer purchase.
Education
East High School
Denver 05.2019
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Timeline
Shift Lead
Ike’s Love and Sandwiches
12.2023 - Current
General Manager
Stoners Pizza Joint
01.2023 - 12.2023
Barista
Starbucks
08.2021 - 04.2022
East High School