Summary
Overview
Work History
Education
Skills
Timeline
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Kennedy Burnett

Midland,TX

Summary

Professional in financial services, well-versed in credit card management and customer relations. Proven ability to streamline processes and enhance client satisfaction through effective problem-solving.

Overview

9
9
years of professional experience

Work History

Credit Card Specialist

Prosperity Bank
Abilene, TX
06.2022 - Current
  • Processed credit card applications efficiently, ensuring compliance with banking regulations.
  • Resolved customer inquiries regarding account status, transactions, and payment options effectively.
  • Monitored account activity for potential fraud, implementing preventive measures to protect customers' interests.
  • Built strong relationships with customers to increase retention and loyalty.

Fine Dining Server

Copper Creek Restaurant
Abilene, TX
05.2017 - Current
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly sales driven.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.

Education

Associate of Arts - Psychology

Cisco College
Abilene, TX
05-2023

Skills

  • Risk Management
  • Banking systems proficiency
  • Relationship building
  • Excel proficiency
  • Proficient in Microsoft Office Suite
  • Data analysis

Timeline

Credit Card Specialist

Prosperity Bank
06.2022 - Current

Fine Dining Server

Copper Creek Restaurant
05.2017 - Current

Associate of Arts - Psychology

Cisco College
Kennedy Burnett