Kennedy Eicher
College Station
Summary
Dynamic professional with a proven track record in customer service and business knowledge, sharpened at HEB Grocery Store and Market Street Grocery Store. Excelled in team collaboration and critical thinking, significantly enhancing customer satisfaction and repeat business. Expert in Microsoft Word and Microsoft Excel, consistently delivering high-quality outcomes. Offering strong ability to connect with customers and attention to detail in maintaining plant health. Brings quick learning capability and interest in plant care and retail operations. Committed to enhancing customer experience and maintaining a strong head for business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
HEB Grocery Store
01.2024 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Live Goods Associate
HEB Store
06.2023 - 01.2024
- Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
- Supported successful store operations by maintaining clean, safe, and well-organized work environments.
- Ensured accurate pricing information on all items throughout the store using price-checking tools when needed.
- Coordinated with other departments to ensure smooth transactions between different areas of the store.
- Conducted regular quality checks on plants for signs of disease or pests, implementing necessary treatments as needed.
- Educated customers on plant maintenance techniques for optimal growth and longevity.
Floral Designer
Market Street Grocery Store
10.2020 - 06.2023
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Imparted knowledge on plants and flowers to customers.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Maintained detailed records of client consultations, design specifications, order details, and invoicing information for seamless communication across the team.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
Customer Service Representative
Pizza Hut
05.2020 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Arts - Agribusiness
Texas A&M University-Kingsville
College Station, TX05-2026
High School Diploma -
Mckinney Boyd High School
McKinney, TX05-2022
Skills
- Customer service
- Time management
- Critical thinking
- Work ethic and integrity
- Horticulture knowledge
- Sales and marketing
- Microsoft Excel
- Team collaboration
- Plant identification
Certification
- Texas Driver's License
- Microsoft Office Specialist (MOS) Certification
- Forklift Certification
- Alcohol Seller/Server Certification – Various State-Specific Agencies.
Timeline
Cashier
HEB Grocery Store
01.2024 - Current
Live Goods Associate
HEB Store
06.2023 - 01.2024
Floral Designer
Market Street Grocery Store
10.2020 - 06.2023
Customer Service Representative
Pizza Hut
05.2020 - 10.2020
- Texas Driver's License
- Microsoft Office Specialist (MOS) Certification
- Forklift Certification
- Alcohol Seller/Server Certification – Various State-Specific Agencies.
Bachelor of Arts - Agribusiness
Texas A&M University-Kingsville
High School Diploma -
Mckinney Boyd High School
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