KENNEDY LATORCHA WILLIAMS
HOUSTON,US
Summary
Customer Service professional with a diverse background in youth program management, bringing expertise in communication, teamwork, and leadership. Proven track record in enhancing customer experiences and implementing effective service protocols. Passionate about fostering a safe and engaging environment for passengers, leveraging adaptability and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Flight Attendant
American Airlines
04.2025 - Current
- Ensure the safety, security, and comfort of passengers on domestic and/or international routes.
- Deliver excellent in-flight customer service, including meal and beverage service, special assistance, and conflict resolution.
- Conduct pre-flight safety checks and briefings in compliance with FAA regulations and airline protocols.
- Manage emergency situations with professionalism, including medical incidents, turbulence, and evacuations.
- Collaborate with flight deck and cabin crew to provide a seamless and efficient passenger experience.
- Maintain calm and poise in high-pressure situations while representing the airline’s brand and values.
Account Review Specialist
Walmart.com
10.2023 - 09.2024
- Review accounts to identify discrepancies, potential risks, or fraudulent activities.
- Communicate with clients or stakeholders to verify information, resolve issues, and provide recommendations for improvements in processes or controls.
- Maintain accurate records of customer interactions, service requests, and appointments in the company's database.
Camp Counselor
YMCA (Seasonal)
04.2023 - 08.2023
- Supervised and ensured children's safety in diverse activities.
- Recognized as counselor of the week multiple times.
- Facilitated STEM, arts, and sports engagement for ages 5-15.
- Enhanced children's learning experiences through creative activities.
Branch Supervisor
First National Bank of Texas
05.2021 - 09.2022
- Assist customers with account transactions such as withdrawals/deposits, wire transfers, and more while also assuring the branch is run properly and efficiently as branch supervisor.
- Accomplishments: Implemented a new customer service protocol that decreased our wait time by 20%.
Education
High School Diploma - undefined
Cy-Fair High School
Business - undefined
Sam Houston State University
12.2024
Skills
- Customer Service (Expert), Communication (Expert), Leadership (Experienced), Teamwork, Adaptability, Accountability, Self-motivation, Account Review, Risk Assessment, Database Management, Financial Transactions
- Safety procedures
- Emergency procedures
- Public speaking
- Cultural awareness
- Leadership qualities
- Interpersonal communications
Awards
President's list Fall 2020, Dean's list Fall 2019
Timeline
Flight Attendant
American Airlines
04.2025 - Current
Account Review Specialist
Walmart.com
10.2023 - 09.2024
Camp Counselor
YMCA (Seasonal)
04.2023 - 08.2023
Branch Supervisor
First National Bank of Texas
05.2021 - 09.2022
High School Diploma - undefined
Cy-Fair High School
Business - undefined
Sam Houston State University
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