Kennedy Levesque
Tallahassee
Summary
Dedicated server trainer with proven expertise in customer service, team collaboration, and performance monitoring. Committed to enhancing guest experiences and developing staff through effective communication and training.
Overview
6
6
years of professional experience
Work History
Server Trainer
Millers Ale House Bar and Grill
Tallahassee
11.2024 - Current
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Server
Tally Fish House
Tallahassee
05.2024 - 10.2024
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Prioritized tasks efficiently to ensure timely service during peak hours.
Leasing Consultant
1st Priority Realty & Management
Tallahassee
08.2023 - 05.2024
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Responded to tenant requests for maintenance services in a timely manner.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Ensured that all paperwork was completed accurately in accordance with company policy.
Head Hostess
Laishley Crab House
Punta Gorda
11.2019 - 07.2023
- Maintained accurate records of reservations and wait times.
- Answered telephone to provide dining information and take reservations.
- Assigned patrons to suitable tables according to server rotation.
- Greeted guests upon arrival and escorted them to their tables.
- Answered customers' questions about hours, seating, current wait time, and other information.
- Maintained positive atmosphere by welcoming guests and ensuring their comfort throughout dining experience.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Collaborated with serving staff to optimize table turnover and enhance guest experience.
Education
Associate of Arts -
Tallahassee State College
Tallahassee07-2025
High School Diploma -
Charlotte High School
Punta Gorda, FL05-2023
Some College (No Degree) - Athletic Training
Florida State University
Tallahassee, FLSkills
- Customer service
- Team collaboration
- Effective communication
- Employee training
- Performance monitoring
- Conflict resolution
Timeline
Server Trainer
Millers Ale House Bar and Grill
11.2024 - Current
Server
Tally Fish House
05.2024 - 10.2024
Leasing Consultant
1st Priority Realty & Management
08.2023 - 05.2024
Head Hostess
Laishley Crab House
11.2019 - 07.2023
Associate of Arts -
Tallahassee State College
High School Diploma -
Charlotte High School
Some College (No Degree) - Athletic Training
Florida State University