Open To Work
Kennedy Muncy
Kissimmee,FL
Work Preference
Summary
Results-driven Hospitality Operations Professional with 5+ years of experience in high-volume guest service environments. Led front office operations and enhanced guest satisfaction through effective service recovery and shift coordination. Ensured compliance with brand and safety standards, consistently meeting Hilton-level service expectations.
Overview
5
5
years of professional experience
Work History
Disney Planning Center Specialist
The Walt Disney Company
05.2025 - Current
- Execute advanced service recovery strategies to resolve escalated guest concerns and ensure satisfaction retention
- Led high-volume guest service operations to enhance guest satisfaction in a multi-system, performance-driven environment
- Coordinate cross-functional communication to ensure seamless guest experience delivery
- Reinforced service standards and compliance expectations to support operational consistency and improve guest experiences
- Maintain financial accuracy through ticketing transactions and cash handling procedures
Lifeguard
The Walt Disney Company
01.2024 - 05.2025
- Executed emergency response procedures, including CPR and First Aid, to ensure guest safety
- Oversaw safety for 1,000+ daily guests in high-capacity environment
- Enforced operational safety standards and regulatory compliance procedures
- Engaged with guests proactively while monitoring environment for safety hazards
Keyholder (Shift Leadership Role)
The Spice & Tea Exchange
06.2023 - 07.2024
- Supervised associates and coordinated workforce during peak business periods to ensure optimal service delivery
- Resolved guest concerns while upholding brand service standards, enhancing customer satisfaction
- Managed opening and closing operations with accountability for daily store performance
- Oversaw cash handling procedures and end-of-day financial reconciliation
- Facilitated onboarding and coached team members to strengthen service delivery and team cohesion
Attraction Host
Walt Disney World
04.2022 - 02.2023
- Directed guest flow, enhancing operational safety in high-volume attraction environment
- Ensured compliance with safety protocols and maintained service quality standards
- Supported queue management and optimized loading efficiency during peak periods
Insurance Assistant
Management Connections
04.2021 - 04.2022
- Facilitated client communication, processed payments, and managed intake coordination for efficient service delivery
- Maintained HIPAA-compliant handling of sensitive records and documentation
- Coordinated scheduling, reporting, and data management to ensure smooth administrative operations
Education
Bachelor of Arts - International Political Science
Pepperdine University
Malibu, CA05-2020
Skills
- Guest Experience & Recovery Strategy
- Front Office & Guest Services Leadership
- Reservation Management
- Shift Operations Oversight
- Cash Handling & Financial Accuracy
- Conflict Resolution & Escalation Management
- Multi-System Operations
- Microsoft Office & Google Drive
- Team Coordination & Support
Accomplishments
- Disney Planning Center Star Performer, Q1 2026
- Disney Planning Center Star Performer, Q4 2025
Timeline
Disney Planning Center Specialist
The Walt Disney Company
05.2025 - Current
Lifeguard
The Walt Disney Company
01.2024 - 05.2025
Keyholder (Shift Leadership Role)
The Spice & Tea Exchange
06.2023 - 07.2024
Attraction Host
Walt Disney World
04.2022 - 02.2023
Insurance Assistant
Management Connections
04.2021 - 04.2022
Bachelor of Arts - International Political Science
Pepperdine University