Kennedy Ramos
Suwanee,GA
Summary
Proactive and results-oriented, with a strong background in staff training and development, honed at Rita’s. Excelled in enhancing customer service and operational efficiency, demonstrating exceptional delegation capabilities and a customer service focus. Achieved significant improvements in employee performance and customer satisfaction, leveraging skills in sales and marketing.
Overview
4
4
years of professional experience
Work History
Manager on Duty
Rita’s
08.2020 - 10.2024
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
Education
Bachelors - Political Science
Kennesaw State University
Kennesaw, GASkills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
Timeline
Manager on Duty
Rita’s
08.2020 - 10.2024
Bachelors - Political Science
Kennesaw State University
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