Summary
Overview
Work History
Education
Skills
Timeline
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Kennedy Shepherd

Houston,TX

Summary

Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at Sonic Drive-in. Excelled in fostering team collaboration and enhancing customer relations through decisive action. Skilled in verbal and written communication, adept at managing time efficiently. Achieved significant milestones by setting clear objectives and motivating staff towards excellence.

Overview

3
3
years of professional experience

Work History

Manager

Sonic Drive-in
07.2021 - 07.2024
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Waitress

Senor Toro Mexican Restaurant
12.2021 - 06.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

No Degree - Business

University of Houston
Houston, TX
05-2028

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Timeline

Waitress

Senor Toro Mexican Restaurant
12.2021 - 06.2022

Manager

Sonic Drive-in
07.2021 - 07.2024

No Degree - Business

University of Houston

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Kennedy Shepherd