KENNEDY SPENCER
Atlanta,GA
Summary
Dynamic banking and operations professional with over four years of diverse experience in financial services, hospitality, and customer experience management. Proven expertise in fostering strong client relationships, streamlining operations, and executing financial transactions with precision. Skilled in training teams and resolving conflicts to enhance service excellence, consistently achieving high ratings for outstanding customer service. Committed to driving operational efficiency and delivering exceptional results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
FAIRFIELD INN & SUITES
FAIRBURN, GA
02.2026 - Current
- Supervised front-desk operations, ensuring high-quality guest experiences through attentive service.
- Manage reservations, check-ins/check-outs, payments, room assignments, and account adjustments.
- Handle escalated guest concerns and resolve issues with effective service-recovery skills.
- Resolved escalated guest concerns with effective service-recovery skills, enhancing overall guest satisfaction.
- Perform night audit, including financial reconciliation, transaction review, and end-of-day reporting.
- Coordinated group-booking referrals and pre-arrival preparations for organized, seamless stays, improving guest retention.
- Partner with housekeeping and leadership to coordinate room readiness and guest needs.
Associate Banker / Associate Banker-ME
J.P. MORGAN CHASE
EAST POINT, GA
02.2022 - 09.2025
- Delivered personalized financial service, enhancing account servicing and addressing complex banking needs.
- Built client relationships by identifying needs and connecting customers with appropriate banking solutions.
- Provided personalized financial service while supporting account servicing and complex banking needs.
- Executed account openings and maintenance, ensuring compliance with accuracy, security, and regulatory standards.
- Managed sensitive financial information and transactions, demonstrating discretion and meticulous attention to detail.
Cashier / Guest Services
TARGET
EAST POINT, GA
10.2021 - 12.2022
- Processed cash and electronic transactions with precision in high-volume environment, ensuring customer satisfaction.
- Provided professional customer service and resolved guest concerns, contributing to a consistently positive experience.
- Processed high-volume transactions efficiently, ensuring accuracy in cash handling and register operations.
- Delivered exceptional customer service, addressing inquiries and resolving issues to enhance shopper experience.
- Maintained organized checkout area, adhering to cleanliness and safety standards for optimal operational flow.
Education
Business Administration And Management
YEAR UP
ATLANTA07-2022
Skills
- Hospitality Management
- Financial Services
- Guest Experience Enhancement
- Client Relationship Management
- Regulatory Compliance
- Training & Coaching
- Microsoft Office software
- Customer Service Excellence
- Problem-solving skills
- Conflict Resolution
- Time management
- Guest relations
Timeline
Front Desk Supervisor
FAIRFIELD INN & SUITES
02.2026 - Current
Associate Banker / Associate Banker-ME
J.P. MORGAN CHASE
02.2022 - 09.2025
Cashier / Guest Services
TARGET
10.2021 - 12.2022
Business Administration And Management
YEAR UP