Kenneth Allen
Raleigh,NC
Summary
Positive and diligent Community Manager/Assistance Community Manager professional effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 18 years of Property Management experience paired with a goal-oriented and performance-minded approach.
Overview
18
18
years of professional experience
Work History
Leasing Manager
RKW Residential
Raleigh, NC
08.2023 - Current
- Implemented and enforced policies and procedures to maintain properties' highest standards.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Monitored performance of individual leasing agents and coached on successful strategies.
Leasing Consultant
RKW Residential
Wendell, NC
02.2023 - 08.2023
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
Manager/Leasing Floater
Rivergate KW Residential
Charlotte, NC
09.2022 - 02.2023
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
Property Manager
RKW Residential
Charlotte, NC
06.2022 - 09.2022
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Developed and implemented marketing strategies to increase occupancy rates.
Associate Resident Relations Manager
Sherman Residential, LLC
Charlotte, NC
02.2020 - 06.2022
- Communicated effectively with owners, residents, and on-site associates.
- Managed move-in and move-out processes efficiently, minimizing vacancy periods and maximizing occupancy rates.
- Conducted property move-ins, move-outs and walk-through inspections.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Resident Account Manager
Sherman Residential, LLC
Charlotte
02.2018 - 02.2020
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
- Mentored junior leasing associates on best practices for delivering excellent customer service during every stage of the rental process.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Leasing Specialist
Sherman Residential
Morrisville, NC
02.2017 - 01.2018
Property Manager
Preservation Management, LLC.
Pueblo, CO
07.2016 - 11.2016
Property Manager
Preservation Management
Durham, NC
04.2014 - 07.2016
Administrative Assistant/Leasing Specialist
The Community Builder
Durham, NC
09.2012 - 10.2014
- Executed record filing system to improve document organization and management.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
Leasing Specialist
Cottonwood Residential
Charlotte, NC
04.2011 - 08.2012
Leasing Consultant
Place Properties, LLC
Raleigh, NC
04.2010 - 04.2011
Assistant Property Manager
The Community Builders, Inc
Durham, NC
01.2008 - 04.2010
Administrative Assistant/Leasing Specialist
The Community Builders, Inc.
Durham, NC
09.2005 - 01.2008
Education
High School Diploma -
Seventy High School
Fayetteville, NC05.1993
Skills
- Customer Service
- Software Proficiency: MS Word, MS Excel, Boston Post, Yardi, CRM-Yardi, One site, Real page, and Outlook
- Resident relations
- Payment Collection
Military Service
US Navy/Reserve, E5/Information Systems Tech, Honorable Discharge
Timeline
Leasing Manager
RKW Residential
08.2023 - Current
Leasing Consultant
RKW Residential
02.2023 - 08.2023
Manager/Leasing Floater
Rivergate KW Residential
09.2022 - 02.2023
Property Manager
RKW Residential
06.2022 - 09.2022
Associate Resident Relations Manager
Sherman Residential, LLC
02.2020 - 06.2022
Resident Account Manager
Sherman Residential, LLC
02.2018 - 02.2020
Leasing Specialist
Sherman Residential
02.2017 - 01.2018
Property Manager
Preservation Management, LLC.
07.2016 - 11.2016
Property Manager
Preservation Management
04.2014 - 07.2016
Administrative Assistant/Leasing Specialist
The Community Builder
09.2012 - 10.2014
Leasing Specialist
Cottonwood Residential
04.2011 - 08.2012
Leasing Consultant
Place Properties, LLC
04.2010 - 04.2011
Assistant Property Manager
The Community Builders, Inc
01.2008 - 04.2010
Administrative Assistant/Leasing Specialist
The Community Builders, Inc.
09.2005 - 01.2008
High School Diploma -
Seventy High School