Kenneth Bovill
Merrimack
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 14 years of management performance.
Overview
17
17
years of professional experience
Work History
Area Manager
Eastern Mountain Sports
07.2022 - Current
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Oversaw budget planning, strategy development, community outreach for organization.
- Transformed underperforming teams into productive, profitable locations.
- Resolved conflicts promptly to promote positive environment for customers.
Retail Store Manager
Eastern Mountain Sports
03.2009 - 06.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance via strategic merchandising.
- Leader of new store opening team
- Trained team members in successful strategies to meet operational and sales targets.
- Company wide inventory auditor
Floor Supervisor
L.L. Bean
05.2007 - 04.2009
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Skills
- Operations Management
- Supply Chain Management
- Controlling Costs
- Relationship Building and Management
- Operations
- Staff Management
- Recruitment and Hiring
Timeline
Area Manager
Eastern Mountain Sports
07.2022 - Current
Retail Store Manager
Eastern Mountain Sports
03.2009 - 06.2022
Floor Supervisor
L.L. Bean
05.2007 - 04.2009
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