Kenneth Brown
Jefferson City,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Sales Associate
American Freight Furniture and Mattress
Jefferson City, MO
02.2023 - 05.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Server
Colton's Steak House & Grill
Jefferson City, MO
06.2022 - 01.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Picker Packer
Scholastic
Jefferson City, MO
05.2020 - 06.2021
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Assembled boxes or other containers for packing goods prior to shipment.
- Reported any damaged products to supervisor immediately upon discovery.
- Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
- Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
- Used handheld scanners to key in data for packages.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Server
Steak N Shake
Jefferson City, MO
02.2019 - 04.2020
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Education
High School Diploma -
Jefferson City High School
Jefferson City, MO05-2021
Skills
- Client Account Management
- Customer Needs Assessment
- Payment Processing
- Inventory Control
- Cash Handling
- Multi-tasking strength
- Goal-Oriented
- Time Management
- Conflict Resolution
- Teamwork and Collaboration
- POS System Operation
- Store Opening and Closing
- Cash Handling Accuracy
- Customer Service
- Flexible Schedule
- Relationship Building
- Product Knowledge
- Store Organization
- Adaptability
- Friendly and Helpful
Timeline
Sales Associate
American Freight Furniture and Mattress
02.2023 - 05.2024
Server
Colton's Steak House & Grill
06.2022 - 01.2023
Picker Packer
Scholastic
05.2020 - 06.2021
Server
Steak N Shake
02.2019 - 04.2020
High School Diploma -
Jefferson City High School
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