Kenneth Chavis
Phoenix,AZ
Summary
Proven leader and innovative Internet Sales Manager at Naples Nissan, adept in digital marketing and team leadership. Excelled in enhancing online sales strategies, boosting appointment scheduling efficiency, and expanding social media marketing reach. Skilled in leveraging online sales techniques to exceed sales targets and foster team growth. Detail-oriented Internet Sales Manager with [Number] years of dedicated [Product] sales. Successful at closing sales quickly and managing an efficient and profitable sales team. Effective at maintaining an active social media presence and following up with customers.
Overview
19
19
years of professional experience
Work History
Internet Sales Manager
Naples Nissan
Naples, FL
01.2016 - 09.2023
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Manager/ Internet Manager
Camelback Ford/Lincoln
Phoenix, AZ
02.2012 - 07.2016
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Evaluated performance against goals and implemented appropriate development plans.
Floor Manager
Midway Chevy
Phoenix, AZ
01.2009 - 01.2015
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Sales/Internet Sales Manager
Rr
Phoenix, AZ
01.2005 - 01.2009
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
Education
Business Management
Phoenix College
Phoenix, AZSkills
- Team Leadership Qualities
- Online sales techniques
- Appointment Scheduling
- Digital Marketing
- Social Media Marketing
Timeline
Internet Sales Manager
Naples Nissan
01.2016 - 09.2023
Sales Manager/ Internet Manager
Camelback Ford/Lincoln
02.2012 - 07.2016
Floor Manager
Midway Chevy
01.2009 - 01.2015
Sales/Internet Sales Manager
Rr
01.2005 - 01.2009
Business Management
Phoenix College