Kenneth Day
Ozark
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
1
1
Certification
19
19
years of professional experience
Work History
General Manager
IHOP
Branson
04.2023 - Current
- Implemented inventory management practices to maintain stock levels.
- Ensured customer satisfaction by addressing concerns and feedback promptly.
- Coordinated training programs for new employees and ongoing staff development.
- Managed team schedules to optimize staff coverage and efficiency.
- Oversaw daily operations to ensure compliance with company standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Restaurant Operations Manager
Air Host
Memphis
07.2007 - 03.2023
- Managed daily operations to ensure smooth service delivery.
- Coordinated staff schedules to align with peak demand periods.
- Trained new employees on company policies and procedures.
- Collaborated with team leaders to resolve customer service issues.
- Ensured compliance with safety regulations and company standards.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Oversaw inventory management to maintain stock levels and quality.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Associate of Arts -
University of Arkansas At Monticello
Monticello, ARSkills
- Inventory management
- Budgeting
- Staff training
- Customer service
- Operations oversight
- Scheduling
- Performance analysis
- Team collaboration
- Problem solving
- Leadership development
- Supplier management
Certification
- Serv Safe
- Ser Safe instructor/proctor
References
References available upon request.
Timeline
General Manager
IHOP
04.2023 - Current
Restaurant Operations Manager
Air Host
07.2007 - 03.2023
Associate of Arts -
University of Arkansas At Monticello