Kenneth Dontje
127A Elkwood St,CA
Summary
SUMMARY:
Motivated to maintain customer satisfaction and contribute to
company success. Specialize in quality, speed and process optimization.
Articulate, enthusiastic and
results-oriented with demonstrated passion for building relationships, cultivating partnerships and
growing businesses.
Bilingual Customer Service Representative, English and Spanish, with proven ability to, quickly and
Effectively resolve complaints and issues. Well-trained and composed in busy call center settings and
or in person. Proficient in Microsoft Suite.
Willing to relocate: Anywhere
Authorized to work in the US for any employer.
Overview
5
5
years of professional experience
Work History
Internet Sales Manager
Mossy Honda of Lemon Grove
3615 Lemon Grove Ave, , CA
2019.06 - Current
- Leveraged CRM system to manage sales activities and track sales performance.
- Used CRM database to track referral and appointment data.
- Identified areas of improvement within existing processes and procedures.
- Participated in regular training sessions on new products, services, and industry trends.
- Recommended process improvements that could enhance sales performance.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Leasing Consultant/Affordable
FPI Management
San Diego , CA
2021.06 - 2022.12
• Assist residents with any and all necessary documents pertaining to their current lease.
• Assisting residents with work orders.
• HUD
• Tax Credit.
• Yardi
• Kronos
• Microsoft Suite
• Customer Service.
• Recertification's
Education
High School Diploma -
Otay Ranch High School
Chula Vista07.2016
Skills
- Customer Service
- Sales
- Demonstrations
- Leadership
- Auditing
- Loan Officer Experience
- Office Management
- Time Management
- Microsoft Applications: Word, Powerpoint.
- HTML Website Building.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Exercising
- Painting
- Surfing
- Riding Dirtbikes
- Working on my car
References
References available upon request.
Timeline
Leasing Consultant/Affordable
FPI Management
2021.06 - 2022.12
Internet Sales Manager
Mossy Honda of Lemon Grove
2019.06 - Current
High School Diploma -
Otay Ranch High School
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