KENNETH EMCH
Boardman,USA
Summary
Results-driven Business Office Manager known for productivity and efficient task completion. Specialize in financial management, operational oversight, and team leadership. Excel in problem-solving, communication, and organization to ensure smooth office operations and staff coordination.
Overview
8
8
years of professional experience
Work History
Business Office Manager
Lifepoint Health
Youngstown, Ohio
12.2025 - Current
- Oversaw budget preparation and tracked expenses, ensuring alignment with departmental financial goals.
- Managed daily office operations, streamlining workflows and fostering teamwork.
- Implemented policies and procedures to enhance compliance and operational efficiency.
- Coordinated staff schedules and assignments to optimize resource allocation.
- Facilitated training sessions for new employees, enhancing understanding of office protocols and systems.
- Led cross-departmental meetings to discuss progress, challenges, and solutions.
- Reviewed reports and documentation for accuracy before distribution to stakeholders.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Maintained employee records, including payroll, vacation time and benefits information.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Handled confidential company information in accordance with established protocols.
- Provided customer service support to clients by responding to inquiries in a timely manner.
Patient Assistance program Supervisor
Mercy Health Bon Secours
Boardman, OH
12.2024 - 12.2025
- Established partnerships and facilitated training for physicians, clinical staff, and support staff on patient assistance programs.
- Developed and implemented standard operating procedures and policies to enhance PAP processes and workflows.
- Performs regular audits of the PAP financial navigator workflow and processes to ensure regulatory compliance standards
- Monitored team performance and implemented adjustments to align with budget expectations.
Financial Navigator
Mercy Health Bon Secours
Boardman, OH
04.2024 - 12.2024
- Advocated for oncology and infusion patients by providing education on financial questions and concerns.
- Coordinated with foundations and manufacturers to secure resources for patients.
- Submitted claims for patient reimbursement related to drug administration costs.
- Work in conjunction with nursing and office staff to ensure patient has their healthcare needs met
Supply Chain Technician
Mercy Health Bon Secours
Boardman, OH
08.2021 - 04.2024
- Specialized in surgical environment by servicing operation room, Pacu, Endo, and Pre-op areas, supporting critical healthcare functions.
- Facilitated direct flow of hospital merchandise from supplier to supply rooms, ensuring timely availability for clinical staff.
- Communicated with hospital staff to align supply availability with operational needs and enhance service delivery.
Junior/Senior Mortgage Broker
Mutual of Omaha
Independence, OH
10.2019 - 06.2021
- Facilitated loan process from application to closing, ensuring timely and quality service.
- Provided clients with tailored FHA, VA, and conventional home loan options to meet individual needs.
- Facilitated mortgage applications for various clients at Mutual of Omaha.
- Evaluated client financial situations to determine suitable loan options.
- Collaborated with underwriters to streamline the loan approval process.
Marketing Specialist
Nations Lending Corporation
Independence, OH
05.2019 - 09.2019
- Managed mortgage loan processes, ensuring client needs were met throughout.
- Processed loan applications for senior approval, streamlining decision-making.
- Coordinated communication between senior staff and loan officers to enhance workflow.
Marketing Lead
Meraki Active
Aurora, OH
05.2019 - 08.2019
- Led and inspired marketing team to achieve project objectives.
- Developed press releases and marketing materials to enhance brand visibility.
- Collaborated with supervisor to align project goals with marketing strategy.
- Hone skills of heavy communication, marketing, and sales.
Marketing Intern
The Grog Shop
Cleveland, OH
10.2018 - 11.2018
- Coordinated with senior marketers to plan impactful events for the venue.
- Promoted our venue to neighboring venues, enhancing professional relationships.
- Designed fliers to effectively promote various events.
Media Intern / Office assistant
Liberty local schools
Liberty, OH
06.2018 - 08.2018
- Coordinated logistics for summer school events at Liberty Local Schools, ensuring smooth execution of activities.
- Compiled a Microsoft Excel spreadsheet of grants for new classroom materials, facilitating resource allocation.
- Prepared 1,100 Chromebook computers for students of Liberty Local Schools for the upcoming school year.
Education
Master of Healthcare Administration -
Mercy College of Ohio
Toledo, OH04-2023
Bachelor of Arts - Communications
John Carroll University
University Heights, OH05-2019
Skills
- Budget preparation
- Project Management
- Process Improvement
- Data Analysis
- Office operations
- MS office suite
- Policy implementation
- Excellent Negotiator
Volunteer Experience
- Delta Tau Delta Fraternity, 09/15, 01/18, Brotherhood chair, Plan key brotherhood events.
- WJCU, Radio station DJ, During my radio boot camp class.
- old north Church, Volunteer, Aid during the fish fry every year for lent by washing dishes.
Timeline
Business Office Manager
Lifepoint Health
12.2025 - Current
Patient Assistance program Supervisor
Mercy Health Bon Secours
12.2024 - 12.2025
Financial Navigator
Mercy Health Bon Secours
04.2024 - 12.2024
Supply Chain Technician
Mercy Health Bon Secours
08.2021 - 04.2024
Junior/Senior Mortgage Broker
Mutual of Omaha
10.2019 - 06.2021
Marketing Specialist
Nations Lending Corporation
05.2019 - 09.2019
Marketing Lead
Meraki Active
05.2019 - 08.2019
Marketing Intern
The Grog Shop
10.2018 - 11.2018
Media Intern / Office assistant
Liberty local schools
06.2018 - 08.2018
Master of Healthcare Administration -
Mercy College of Ohio
Bachelor of Arts - Communications
John Carroll University