Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Kenneth Hattori

Decatur,TX

Summary

started working at the age of 9. After school worked at a gas station until I was 14. after high school went to college went to work in a drug store until I finish school. Experienced offering 40 years of experience dedicated to boosting customer service excellence with detail-oriented approach and dedicated follow-through. Assess current systems with critical eye to develop efficiency-boosting enhancements. Well-organized and highly analytical problem solver.

Overview

25
25
years of professional experience

Work History

Customer Service Manager

The Boat Dock
Fremont, California
03.1980 - 05.2005
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Followed through with client requests to resolve problems.

Education

Associate of Applied Science - Electrical, Electronics And Communications Engineering

Heralds College
San Franciso
03.1971

High School Diploma -

George Washington High School
San Frencisco
06.1961

Skills

  • Inter-department collaboration
  • Personnel training and development
  • Budgeting and reporting
  • Customer Relationship Management Software (CRM)
  • Cash Handling
  • Technical Support
  • Effective workflow management

Timeline

Customer Service Manager

The Boat Dock
03.1980 - 05.2005

Associate of Applied Science - Electrical, Electronics And Communications Engineering

Heralds College

High School Diploma -

George Washington High School

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Kenneth Hattori