Kenneth Jones
Richmond,VA
Summary
Dynamic retail professional with extensive experience at Lowe's Home Improvement, excelling in customer service and staff supervision. Proven track record in enhancing workflow efficiency and increasing sales through effective team leadership and performance management. Skilled in vendor relationship management and fostering a positive work environment, driving team motivation and productivity.
Overview
17
17
years of professional experience
Work History
Department Supervisor
Lowe's Home Improvement
Richmond, VA
10.2019 - Current
- Supervised daily operations, ensuring adherence to company policies and safety standards.
- Trained team members on product knowledge and customer service techniques.
- Managed inventory levels, coordinating with suppliers for timely restocking.
- Implemented process improvements, enhancing workflow efficiency across departments.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Conducted performance evaluations, providing feedback to enhance team effectiveness.
- Collaborated with management to develop promotional strategies that increased sales.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled cash register, returns, and refunds.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Oversaw daily operational performance of Type team.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
Sales Associate
Walmart
Honolulu, HI
08.2017 - 08.2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment processes.
- Collaborated with team members to ensure efficient store operations and customer service.
- Operated point-of-sale systems, processing transactions accurately and efficiently.
- Implemented visual merchandising standards, improving product visibility and sales potential.
- Trained new associates on operational procedures, promoting a cohesive team environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Soldier
US Army
Seattle, WA
01.2009 - 12.2012
- Conducted training exercises to enhance team readiness and operational effectiveness.
- Maintained and inspected equipment to ensure functionality and safety standards.
- Assisted in the planning and execution of missions, adapting strategies as necessary.
- Collaborated with diverse teams to achieve mission objectives under high-pressure environments.
- Implemented safety protocols, fostering a culture of risk awareness among peers.
- Mentored junior soldiers, promoting skill development and teamwork within units.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Ensured mission success with diligent planning, coordination, and execution of various tasks.
- Coached and mentored new recruits for motivated, high-performing teams.
- Secured and protected military property, assets, and personnel.
- Promoted a culture of accountability by enforcing strict adherence to military standards and protocols.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Operated and maintained armored vehicles.
- Coordinated patrol operations to maintain safe urban and rural environments.
- Enhanced morale, organizing recreational and team-building activities.
- Enhanced team cohesion by leading rigorous physical training sessions.
Education
High School Diploma -
John Marshall High School
Richmond, VA06-2008
Skills
- Customer service
- Workplace safety
- Staff supervision
- Interactive communication skills
- Retail management
- Performance management
- Vendor relationship management
- Safety and security
- Motivational leadership
- Workforce planning
- Cash handling and reconciliation
- Team building and motivation
- Product merchandising
- Shelving
- Active listening
- Task prioritization
- Professionalism
- Store process development
Timeline
Department Supervisor
Lowe's Home Improvement
10.2019 - Current
Sales Associate
Walmart
08.2017 - 08.2019
Soldier
US Army
01.2009 - 12.2012
High School Diploma -
John Marshall High School